COVID-19 Updates: Taking steps to return to normal.
- Public health restrictions: Alberta entered Step 2 on March 1.
- Book your vaccine: Albertans 5+ can get it now. Get third dose when eligible.
COVID-19 Updates: Taking steps to return to normal.
Find out if any changes in the Maintenance Enforcement Program (MEP) affect you.
COVID-19 response
Our phone lines and case officers are very busy. We understand this is a stressful time, and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.
For more information, visit COVID-19 info for Albertans.
Contact your MEP case officer if you have a loss or less income because of COVID-19.
COVID-19 impacts both you and the payment receiver – so missing payments is not an option. Instead, MEP will work with you to set up a temporary payment plan. You will need to show your loss of income.
You and your case officer can work out a temporary payment plan:
The temporary payment plan helps you prevent:
Read what the federal government is doing to support individuals and families.
Our phone lines and case officers are very busy. We understand this is a stressful time and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.
Another option for contacting MEP is MEP Accounts Online.
If you haven’t used MEP Accounts Online before, follow the instructions on the MEP First time account access page.
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
You can also email your case officer by logging in to your MEP Accounts Online.
Please contact MEP as soon as possible if:
Follow the voice prompts to the Employer line:
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
Send an email with MEP EMPLOYER in the subject line to: [email protected]
To streamline service, all clients who want their case officer to call them, should now use MEP Accounts Online to request a call. Clients can log into their MEP Accounts Online, and click request callback on the left hand side.
This new process will send the client’s request directly to their case officer, which will reduce wait times. MEP Accounts Online is accessible 24-7, and it creates a logged record of each request, which provides MEP with better tracking and accountability.
The MEP reception area on the 7th floor of the John E. Brownlee building in Edmonton is permanently closed.
Clients can pay their monthly support by:
You do not need a remittance form.
Include your 7-digit MEP account number with the payment.
MEP clients can make a monthly support payment at any:
Your documents can be commissioned at:
There may be a fee.
MEP clients will have a designated case officer assigned to their file.
Learn more on the MEP case officer page.
Connect with the Maintenance Enforcement Program.
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