COVID-19 response

Our phone lines and case officers are very busy. We understand this is a stressful time, and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.

For more information, visit COVID-19 info for Albertans.

Payors impacted by COVID-19

Contact your MEP case officer if you have a loss or less income because of COVID-19.

COVID-19 impacts both you and the payment receiver – so missing payments is not an option. Instead, MEP will work with you to set up a temporary payment plan. You will need to show your loss of income.

You and your case officer can work out a temporary payment plan:

  • for a lesser amount
  • that is month-to-month
  • only in effect during the pandemic

The temporary payment plan helps you prevent:

  • interest charges
  • penalties and enforcement

Canada’s COVID-19 support for individuals

Read what the federal government is doing to support individuals and families.

High service volume

Our phone lines and case officers are very busy. We understand this is a stressful time and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.

Use MEP Accounts Online

Another option for contacting MEP is MEP Accounts Online.

For first-time users

If you haven’t used MEP Accounts Online before, follow the instructions on the MEP First time account access page.

Client Services

Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
You can also email your case officer by logging in to your MEP Accounts Online.

Message to employers

Employers of garnishees

Please contact MEP as soon as possible if:

  • you employ a MEP garnishee and
  • your emergency work arrangements will affect the MEP garnishee

Employer line

Follow the voice prompts to the Employer line:

Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)

Email

Send an email with MEP EMPLOYER in the subject line to: [email protected]

New process for requesting a phone call

To streamline service, all clients who want their case officer to call them, should now use MEP Accounts Online to request a call. Clients can log into their MEP Accounts Online, and click request callback on the left hand side.

This new process will send the client’s request directly to their case officer, which will reduce wait times. MEP Accounts Online is accessible 24-7, and it creates a logged record of each request, which provides MEP with better tracking and accountability.

Reception area closure

December 13, 2019 – Edmonton

The MEP reception area on the 7th floor of the John E. Brownlee building in Edmonton is permanently closed.

Ways to pay support

Clients have these options to pay their monthly support:

  • automatic bank withdrawals
  • voluntary payroll deductions
  • online banking
  • telephone banking
  • pay in person at a bank or credit union

Pay with cash or money order

Any bank or credit union

Take a remittance form to any bank or credit union and make a support payment with:

  • cash
  • a money order

There may be a fee.

Remittance forms

You can get remittance forms by:

  • downloading the form through MEP Accounts Online
  • having remittance forms mailed to you by calling 780-422-5555 – please allow mailing time for the forms

Commissioning for documents

Your documents can be commissioned at:

  • courthouses
  • municipal administration offices
  • registries
  • law offices

There may be a fee.

MEP case officers

February 26, 2018

MEP clients will have a designated case officer assigned to their file.

Learn more on the MEP case officer page.

Contact

Connect with the Maintenance Enforcement Program.