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Non-urgent government operations are closed December 24 to January 1, reopening January 2. View available services during this period.

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Alberta.ca Account
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Services during holiday closure

Services affecting the health, safety and security of Albertans will be available during the holiday closure from December 24, 2025 through January 1, 2026.

Non-urgent government operations will be closed December 24, 2025, through January 1, 2026. Services that affect the health, safety and security of people who live in Alberta will continue to be available. Hours of operation are listed below.

Crisis help lines

Call 911 if you, or someone you know, is in immediate danger.

  • Addiction Helpline

    211

    Available 24/7:

    Phone: 211 or text INFO to 211
    Web: 211 Alberta

    Phone: 1-866-332-2322

    Virtual Opioid Dependency Program (VODP)

    Available 7 days a week from 8 am to 8 pm
    Phone: 1-844-383-7688

    Digital Overdose Response System (DORS) App

    Available 24/7
    Download now from the Apple App Store or Google Play

  • Bullying Helpline

    Available 24/7 in more than 170 languages:

    Phone: 310-1818
    Online chat: available 24/7 in English only

  • Child Abuse Hotline

    Available 24/7 in more than 170 languages:

    Phone: 1-800-387-5437 (KIDS)

  • Child Intervention Intake and Response Team

    Available 24/7 in more than 170 languages:

    Toll free: 1-800-638-0715

  • Clare's Law (Disclosure to Protect Against Domestic Violence Act)

    • Family violence is a crime – Call 911 if you or someone you know is in immediate danger.
    • Clare’s Law provides those at risk of domestic violence with information about their intimate partner’s history of violence.
    • Individuals can submit applications online.
    • Call the Family Violence Info Line to get help anonymously in more than 170 languages. Phone: 310-1818

  • Emergency and seniors financial assistance

    Basic needs such as food, shelter, clothing and transportation.

    Income Support Contact Centre available 24/7:

    Phone: 780-644-5135 Edmonton and area
    Toll free: 1-866-644-5135 outside Edmonton

  • Emergency Protection Orders

    People fleeing family violence can call local police or the nearest RCMP detachment to apply for an Emergency Protection Order.

  • Escaping Abuse Benefit

    The Escaping Abuse Benefit can provide financial benefits for personal needs, emergency transportation and shelter and damage deposits.

    Contact Income Supports 24/7:

    Phone: 1-866-644-5135

  • Family Violence Info Line

    Available 24/7 in more than 170 languages.

    Phone: 310-1818
    Online chat: available 24/7 in English only

  • Mental Health Help Line

    Available 24/7

    Phone: 211 or text INFO to 211
    Web: 211 Alberta

    Phone: 1-877-303-2642

    Kids Help Phone Available 24/7

    Phone: 1-800-668-6868 or text CONNECT to 686868

  • National Residential Schools Crisis Line

    Toll free and available 24/7, providing immediate emotional support and crisis referral services for survivors and their families.

    Phone: 1-866-925-4419

  • Office of the Public Guardian and Trustee Crisis Hotline

    Available 24/7:

    Toll free: 1-866-262-9731

  • One Line for Sexual Violence

    Available from 9 am to 9 pm in more than 170 languages:

    Phone: 1-866-403-8000
    Text: 1-866-403-8000
    Online chat: www.aasas.ca

Aboriginal Consultation Office

The Aboriginal Consultation Office (ACO) is closed Wednesday, December 24, 2025 through Thursday, January 1, 2026. 

The ACO acknowledges that there will be some First Nations, Metis Settlement and Credibly Asserted Métis Communities’ office closures, and will pause consultation activities from December 22, 2025, to January 2, 2026, inclusive. This time period will not be used or included when calculating timelines for consultation.

This includes the time a First Nation, Metis Settlement or Credibly Asserted Métis Community has to:

  • respond to notification of a project
  • review and respond to project follow-ups
  • review a Record of Consultation Log

Learn more about the consultation timelines pause.

Child support and Maintenance Enforcement Program (MEP)

Consumer protection

The Service Alberta and Red Tape Reduction Contact Centre and the Consumer Investigations Unit will be closed on Wednesday, December 24, 2025, and reopen Friday, January 2, 2026.

To submit a Consumer Investigations Unit complaint during this time, find the topic of your complaint and complete appropriate the form.

The Utilities Consumer Advocate call centre will be closed on Wednesday, December 24, 2025, and reopen Friday, January 2, 2026. Customers can visit the Utilities Consumer Advocate website to submit general inquiries, which will be responded to when the call centre reopens.

Energy and environment

  • Energy and Environmental Response Line

    To report an energy or environmental emergency, incident or complaint (available 24/7):

    Toll free: 1-800-222-6514 (within Alberta)
    Phone: 780-422-4505 (outside of Alberta)

  • Report illegal activity on Crown Land

    To report a public safety incident or illegal activity on Crown land (available 24/7):

    Phone: 310-LAND (5263) 
    Toll free: 1-833-310-5869 (outside of Alberta)

  • Report a wildfire

    Available 24/7

    Phone: 310-3473 (FIRE)

Health and safety

Occupational Health and Safety (OHS) Contact Centre

OHS can be contacted using the numbers below or by reporting a concern online.

Phone: 780-415-8690 Edmonton and area
Toll free: 1-866-415-8690 outside Edmonton

Housing

For support with housing-related questions, submit an email request (responses will be sent after January 1, 2026)

For emergencies only, phone: 1-866-644-5135

Get help with housing (online tool)

Residential Tenancy and Dispute Resolution Service

Livestock and wildlife

  • Office of the Chief Provincial Veterinarian

    To report provincially regulated disease outbreaks in livestock:

    Phone: 780-427-3448

    Learn more about provincially regulated animal diseases.

  • Rabies

    If you suspect a pet or other domestic animal has been exposed to rabies, call your veterinarian within 24 hours.

    If you are bitten by an animal, or if you come into contact with a bat or a potentially rabid animal:

    • Wash the bite, scratch, or open sore with soap and water for at least 5 minutes.
    • Contact your doctor, your local public health office or Health Link at 811 right away. They can advise you on what to do next.
    • For more information, visit Rabies prevention and control

    To connect with the Alberta Rabies Program if you have additional rabies-related questions, phone: 1-844-427-6847

  • Report A Poacher

    To report wildlife emergencies or violations in progress, call the Report A Poacher 24-hour line:

    Phone: 1-800-642-3800

Recreation and culture

  • Camping reservations

    Alberta Parks camping reservations

    Available online at Alberta Parks or phone 1-877-537-2757.

    Public land camping reservations

    Available 24/7

    Phone: 310-LAND (5263)

  • Conservation officers

    Connect with conservation officers for general information about Crown land and to report public safety incidents, illegal activity and enforcement concerns:

    Contact 310-LAND (5263)

  • Museums and heritage sites

    Provincial museums and heritage sites open for people to explore over the holidays:

    • Head-Smashed-In Buffalo Jump, Fort MacLeod
    • Frank Slide Interpretive Centre, Crowsnest Pass
    • Oil Sands Discovery Centre, Fort McMurray
    • Remington Carriage Museum, Cardston
    • Reynolds Museum, Wetaskiwin
    • Royal Alberta Museum, Edmonton
    • Royal Tyrrell Museum of Palaeontology, Drumheller
    • Rutherford House, Edmonton

    Visit specific museum websites for closure dates and hours.

Social services and supports

  • AISH and Income Support

    Get 24/7 emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.

    Toll free: 1-866-644-5135

    January 2026 benefit payment for the Assured Income for the Severely Handicapped (AISH) and Income Support programs will be mailed on Friday, December 19, 2025, and issued by direct deposit on Monday, December 22, 2025.

  • Alberta Supports Centres

    All Alberta Supports Centres will be closed December 24, 2025 through January 1, 2026, and reopen January 2, 2026.

  • Navigation and Support Centres

    The Calgary and Edmonton Navigation and Support Centers will be closed December 24, 2025 through January 1, 2026, and reopen January 2, 2026.

Transportation

  • 511 Alberta Road Reports

    Know before you go – 511 Alberta has up-to-date information on road conditions and traffic impacts.

    Call: 511 
    Online: 511.Alberta.ca 
    X: @511Alberta 
    Email: [email protected]

  • Central Permit Office

    The Central Permit Office will be open the following dates and times:

    • Wednesday, December 24 – 8:15 am to 4 pm
    • Thursday, December 25 – CLOSED
    • Friday, December 26 – 8:15 am to 4 pm
    • Saturday, December 27 – 8:15 am to 4 pm
    • Sunday, December 28 – 8:15 am to 4 pm
    • Monday, December 29 – 7 am to 6 pm
    • Tuesday, December 30 – 7 am to 6 pm
    • Wednesday, December 31 – 8:15 am to 4 pm
    • Thursday, January 1 – 8:15 am to 4 pm

    Engineer and bridge approvals will be limited during the holidays.

    Phone: 403-342-7138
    Toll Free: 1-800-662-7138
    Email: [email protected]

  • SafeRoads Alberta

  • Transportation of Dangerous Goods

    Alberta EDGE (Environmental and Dangerous Goods Emergencies) is available 24/7/365.

    Phone: 780-422-9600 (Edmonton and area)
    Toll free: 1-800-272-9600 (outside Edmonton)