Government mail service may be affected by the Canada Post labour disruption. Learn about how critical government mail will be handled.
Call 911 if you are in immediate danger.
Contact 211 Alberta – If you are unsure who to call or what service you need. They will help you determine what you need and will connect you to the appropriate social, health or government service, including an appropriate crisis support line.
Contact the Alberta One-Line for Sexual Violence at 1-866-403-8000 if you have experienced any form of sexual violence, need crisis support or need help finding sexual-assault support services.
Sexual assault services
Association of Alberta Sexual Assault Services
Alberta’s One-Line for Sexual Violence – if you have experienced any form of sexual violence and need crisis support or if you need help finding sexual assault support services in Alberta.
- Toll free: 1-866-403-8000 (9 am to 9 pm daily, 170+ languages)
- Text: 866-403-8000 (Standard text message rates may apply.)
- More information
Shelters
Shelters can provide you a place to stay if you need to escape family violence or are experiencing homelessness.
- Emergency shelters – for individuals and families escaping family violence or facing homelessness
- Alberta Council of Women’s Shelters – a map of member shelters across the province
Family violence
- Family Violence Info Line – if you or someone you know is experiencing family violence or abuse, and you have questions or want to anonymously find out about programs, resources and services
- Phone: 310-1818 (24/7, 170+ languages)
- Alberta Provincial Abuse Helpline – if you suspect someone is experiencing family violence or abuse
- Phone: 1-855-443-5722 (7:30 am to 8 pm, Monday to Friday; 100+ languages)
- Family Violence Info Line Online chat (8 am to 8 pm, English only)
- Family violence prevention information
Financial supports
- Help with costs to leave a family violence situation – if you need help with expenses and other supports to leave an abusive situation and get to safety and start a new life
- Safer Spaces certificate to end tenancy – if you are in a domestic violence situation and need to end your tenancy agreement without paying a penalty
- Programs for victims of crime – if you and your family require help recovering from the effects of a serious crime
Victim and legal services
- Victim services units – if you need help finding supports available to you, assistance with restraining and protection orders, and/or navigating the criminal justice process
- Legal Aid Alberta – if you need help with legal issues
- Phone: 1-866-845-3425 (8:15 am to 4:15 pm, Monday to Friday)
- Elizabeth Fry Society of Northern Alberta – a supportive environment for individuals, particularly women, in contact with the legal system
- Phone: 780-421-1175 (9 am to 4 pm, Monday, Wednesday and Thursday)
Indigenous supports
- Hope for Wellness Helpline – offers immediate mental health counseling and crisis intervention to all Indigenous peoples across Canada
- Phone: 1-855-242-3310 (24/7)
- Online chat available
- Native Counselling Services of Alberta – if you need help with court processes or Children’s Services, or connecting to youth supports and other community resources
- Métis and Indigenous Children’s Services offices or Delegated First Nations Agencies – if you are a member of either community and need help with supports for your children
2SLGBTQQIA+ supports
- LGBT Youthline – confidential, non-judgemental and informed LGBTQ2S+ peer support
- Phone: 1-800-268-9688 (2 pm to 7:30 pm, Sunday to Friday)
- Text: 647-694-4275 (Standard text message rates may apply.)
- Youthline chat available
- Trans Lifeline – a trans-led organization that connects trans people to the community, support and resources they need to survive and thrive
- Call: 1-877-330-6366 (24/7)
Kids helpline
- Kids Help Phone – free, anonymous, confidential telephone crisis support and counselling for youth in Canada
- Phone: 1-800-668-6868 (24/7)
- Text: 'CONNECT' to 686868 (Standard text message rates may apply.)
- Online chat available
Information in other languages
Information about helplines, victim services, shelters and other supports are provided in multiple languages:
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Sexual violence prevention