MEP Accounts Online
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Overview

  • 1. Get a court order

    Before registering for MEP, a court order for support – a Maintenance Order or Maintenance Agreement – must be filed.

    A support order sets an enforceable amount of support that’s payable for a child, spouse or adult interdependent partner.

    A maintenance agreement creates an enforceable support agreement for a child, spouse or adult interdependent partner.

    To get a maintenance order

    File a court application at the nearest Court of Queen’s Bench or Provincial Court location. We recommend you ask a lawyer to help with the maintenance order. If you don’t have a lawyer, contact Resolution and Court Administration Services for help.

    Find the nearest location for:

    Court of Queen’s Bench

    Family court assistance

    Resolution and Court Administration Services

    To create and file a maintenance agreement

    We recommend that a lawyer help you with this process:

    1. Fill out and print the Maintenance Enforcement Support Agreement form. Do not add any sections to the form.
    2. Sign the form with the other party in front of a witness.
    3. Have the witness swear or affirm a statement before a commissioner of oaths or notary public that they saw both parties sign the agreement.
    4. File the agreement at the nearest Court of Queen’s Bench location.

    Maintenance Enforcement Support Agreement form (PDF, 60 KB)

    Maintenance Enforcement Support Agreement form – Instructions (PDF, 60 KB)

    Use these instructions to help complete the form.

    Restrictions

    You cannot file a maintenance agreement if any of the following are in place:

    • a maintenance order
    • an agreement under the:
      • Parentage and Maintenance Act
      • Income Support Recovery Act
      • Income and Employment Supports Act (Part 5)
    • you're receiving:
      • assured income for the severely handicapped (AISH)
      • Income Support benefits
      • other benefits from the Ministry of Community and Social Services
  • 2. Fill out registration forms

    Online

    If you're a recipient of support (creditor):

    Download and fill out all these forms:

    If you're a payor of support (debtor):

    Download and fill out all these forms:

    In person

    Pick up a MEP registration package:

    Maintenance Enforcement Program
    7th Floor John E. Brownlee Building
    10365 97 Street
    Edmonton, Alberta T5J 3W7

  • 3. Mail or drop off registration

    Mail or drop off the completed registration package:

    Maintenance Enforcement Program
    7th Floor John E. Brownlee Building
    10365 97 Street
    Edmonton, Alberta T5J 3W7

  • 4. After you apply
    • we'll process your registration package
    • we'll notify the other party by mail
    • we'll give you a 7-digit MEP file number
    • the payor (debtor) should immediately stop making any support payments directly to the recipient (creditor) and begin making all payments through MEP

    Contact MEP

    Have your 7-digit MEP file number ready to obtain a new:

    • one-time registration ID number (RIN) for MEP Accounts Online
    • PIN for the 24-hour MEP Info Line

    Do not share your PIN or password with anyone.

    MEP Main Line

    Phone: 780-422-5555
    Toll free: 310-0000 before the phone number (in Alberta)
    Hours: 8:00 am to 11:00am and 12:00pm to 4:00 pm (open Mon, Tues, Thur, Fri – closed Wed mornings and statutory holidays)

    MEP Accounts Online

    With your RIN, you can use this online service for the first time and set up your new password.

    Accessing MEP Accounts Online for the first time

    To view information about your file status or to update your file info:

    Log in now

    Have your 7-digit MEP file number and password ready.

    Due to daily system updates, you may not be able to log in between 7 pm and 8 pm.

    24-hour MEP Info Line

    With your PIN, you can use this phone line.

    To hear recorded information about MEP or your file status, or to update your file info, call:

    Phone: 780-422-5555
    Toll free: 310-0000 before the phone number (in Alberta)

    Have your 7-digit MEP file number and PIN ready.

    You can use the MEP Info Line to:

    • review your current file status
    • get details on any collection actions
    • request file statements (eg, yearly summary)
    • report or view a direct support payment
    • request remittance forms
    • provide a new address, phone number or employer
    • view authorized bank withdrawals

    Note: General MEP information is available without a MEP file number and PIN.

    Third party representation

    You can have a third party act on your behalf with MEP. To arrange this, fill out the Client Authorization of Third Party form (PDF, 130 KB) .

    Whenever this person contacts MEP through the Client Services Centre, they can discuss your file by providing:

    • the third party's name
    • the name of the MEP client that authorized them
    • a secret word or phrase that's listed on the Client Authorization of Third Party form (PDF, 130 KB)
    • the client's MEP file number

    Later on, if you decide you don’t want this person to act on your behalf, you can call the Client Services Centre or send us your written request to have them removed from your file; this will prevent them from discussing your file.

    Note: Do not share your PIN with anyone.

What's important to know

  • either the payor or recipient of support can register for MEP – only one needs to register (if you live outside Alberta, register with the enforcement program in your jurisdiction or call us for more information)
  • the Ministry of Community and Social Services may also register a file with MEP if the recipient collects income support
  • there’s no fee to register with MEP for the first time
  • there's a $205 MEP re-registration fee if you – as a payor or recipient – ask us to re-open a file you closed. This fee also applies if you're a recipient who asks us to re-open a file that we closed due to your lack of cooperation
  • registration packages that are inaccurate or incomplete can’t be registered
  • after you’re registered, you can change your password any time for any reason – doing so reduces the risk of identity theft

Contact

To connect with the Maintenance Enforcement Program.