Payors impacted by COVID-19
Contact your MEP case officer if you have a loss or less income because of COVID-19.
COVID-19 impacts both you and the payment receiver – so missing payments is not an option. Instead, MEP will work with you to set up a temporary payment plan. You will need to show your loss of income.
You and your case officer can work out a temporary payment plan:
- for a lesser amount
- that is month-to-month
- only in effect during the pandemic
The temporary payment plan helps you prevent:
- interest charges
- penalties and enforcement
Canada’s COVID-19 support for individuals
Read what the federal government is doing to support individuals and families.
High service volume
Our phone lines and case officers are very busy. We understand this is a stressful time and we are doing our best to address our clients’ needs. Your patience is deeply appreciated.
Use MEP Accounts Online
Another option for contacting MEP is MEP Accounts Online.
For first-time users
If you haven’t used MEP Accounts Online before, follow the instructions on the MEP First time account access page.
Client Services
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
You can also email your case officer by logging in to your MEP Accounts Online.
Message to employers
Employers of garnishees
Please contact MEP as soon as possible if:
- you employ a MEP garnishee and
- your emergency work arrangements will affect the MEP garnishee
Employer line
Follow the voice prompts to the Employer line:
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
Hours: 8:00 am to 11:00 am and 12:00 pm to 4:00 pm (Monday, Tuesday, Thursday and Friday)
and 9:00 am to 11:00 am and 12:00 pm to 4:00 pm (Wednesday)
Send an email with MEP EMPLOYER in the subject line to: [email protected]
New process for requesting a phone call
To streamline service, all clients who want their case officer to call them, should now use MEP Accounts Online to request a call. Clients can log into their MEP Accounts Online, and click request callback on the left hand side.
This new process will send the client’s request directly to their case officer, which will reduce wait times. MEP Accounts Online is accessible 24-7, and it creates a logged record of each request, which provides MEP with better tracking and accountability.
Reception area closure
The MEP reception area on the 7th floor of the John E. Brownlee building in Edmonton is permanently closed.
Ways to pay support
Clients can pay their monthly support by:
- automatic bank withdrawals
- voluntary payroll deductions
- online banking
- telephone banking
- payment in person at a bank or credit union
- mailing payments to MEP – do not send cash in the mail
Paying with cash or money order
You do not need a remittance form.
Include your 7-digit MEP account number with the payment.
MEP clients can make a monthly support payment at any:
- bank – include your 7-digit MEP account number with the payment
- credit union – include your 7-digit MEP account number with the payment
Commissioning for documents
Your documents can be commissioned at:
- courthouses
- municipal administration offices
- registries
- law offices
There may be a fee.
MEP case officers
February 26, 2018
MEP clients will have a designated case officer assigned to their file.
Learn more on the MEP case officer page.
Contact
Connect with the Maintenance Enforcement Program.