The Government of Alberta does not endorse specific contractors for promotional materials and does not recognize any affiliation with the use of the government logo for this purpose.


Nearly all property insurance policies provide coverage for fire, including wildfire. Each insurance company establishes its own policy wording, coverage limits and price. Fire damage to vehicles is usually covered under an automobile insurance policy if you've purchased comprehensive or all perils coverage. Call your insurance company to assist you.

2016 Wood Buffalo wildfire: insurance claim deadline extended

The Insurance Act sets out a 2-year deadline for claims to be settled. The first insured losses from the fire were reported on May 3, 2016. Additional losses were reported in the days that followed.

As of May 10, 2018, 97% of the residential insurance claims resulting from the disaster have been settled, according to the Insurance Bureau of Canada (IBC). This means about 900 residential claims remain unresolved, of which 85% have received an extension.

The vast majority of insurance companies have agreed to provide extensions voluntarily. Government has indicated that if companies choose not to grant an extension, government is prepared to amend legislation.

Any residents experiencing difficulties with their insurance claims are encouraged to contact Alberta’s Superintendent of Insurance at 780-643-2237 or [email protected].

Additional information:


  • Emergency benefits may be available for eligible Albertans to meet immediate daily needs. Visit an Alberta Works Centre near you during regular business hours to apply.
    • Alberta Works Centre in Fort McMurray - Main Floor Provincial Building, 9915 Franklin Avenue
  • The Red Cross continues to work with individuals and families impacted by the Alberta fires. Call: 1-888-553-5505. Book an appointment before visiting the Red Cross office on Hardin Street.
    • Red Cross in Fort McMurray - 10019B Franklin Avenue

Wildfire recovery - debris removal / demolition

Safety should be the first priority of employers and workers during the wildfire and once recovery begins.

Building codes and standards


FireSmart is living with and managing for wildfire.

Preparing for the threat of wildfire is a shared responsibility. Community members, community leaders, forest companies, industry and government we all have responsibility to lessen the effects of wildfire. FireSmart uses preventative measures to reduce wildfire threat to Albertans and their communities while balancing the benefits of wildfire on the landscape.

For further information see:

Hiring contractors

The Fort McMurray Construction Association is working closely with the Emergency Operations Center (EOC) to provide them a comprehensive list of Contractors who can provide the necessary services to get Fort McMurray residents home as soon as possible.

Consumer protection

Consumer protection laws, advice about hiring contractors and other services for repair or have complaints about consumer transactions, contact:

Service Alberta’s Consumer Contact Centre 8:15 am to 4:30 pm

Tips for employers

  • Know your responsibilities under the law before work starts.
  • Make sure any workers with health conditions have their health assessed by their doctor before arriving in Fort McMurray.
  • Only ask workers to do jobs for which they are trained and provide training to workers who need it.
  • Ensure you have appropriate Personal Protective Equipment (PPE) available for all your workers. Conditions change quickly and equipment such as respirators may be needed at a moment’s notice.
  • You are required by law to address any health and safety concerns your workers raise with you. You may not dismiss or discipline a worker for raising a safety concern.

Tips for workers

  • If you have questions about how to do a job safely, ask before you start.
  • Refuse work that poses an “imminent danger,” meaning it is a danger for which you haven’t been trained or equipped.
  • Your employer may not dismiss or discipline you for refusing work that poses an imminent danger.
  • If you’re not sure if a situation poses an imminent danger, call the OHS Contact Centre for advice at 1-866-415-8690.
  • If you’re concerned about a situation that is unsafe but isn’t an imminent danger, report it to your employer before you start work.

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