Scammers are sending emails claiming to be from the MEP:
- It will say something like you need to update your personal or banking information.
- Do not give out your personal or banking information.
- Do not click on any links in the email.
The MEP never asks clients for banking information or allows banking information to be updated:
- by email, or
- through MEP Accounts Online, or
- any way online, or
- any other way like text and instant message
If you see something suspicious or think you have been the target of a scam:
- report it to the police and to the Canadian Anti-Fraud Centre or
- call 1-888-495-8501
Regular system updates
System maintenance for MEP’s automated telephone services and MEP Accounts Online occurs every weeknight and Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.
Log in to MEP Accounts Online
- view your file status
- update your file information
- contact your case officer
First-time account access
To access MEP Accounts Online for the first time, you must obtain a new PIN and registration ID number.
Connect with the Maintenance Enforcement Program.
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