COVID-19 response

Our phone lines and case officers are very busy. We understand this is a stressful time, and we are doing our best to address our clients’ needs. Your patience is deeply appreciated. Read our Latest News page for more ways to contact MEP.

For more information about Alberta’s COVID-19 response, visit COVID-19 info for Albertans.

Regular system updates

System maintenance for MEP’s automated telephone services and MEP Accounts Online occurs every weeknight and Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.

Log in to MEP Accounts Online

MEP Accounts Online

  • view your file status
  • update your file information
  • contact your case officer

First-time account access

To access MEP Accounts Online for the first time, you must obtain a new PIN and registration ID number.

Contact

To connect with the Maintenance Enforcement Program.