A provincial state of emergency remains in effect due to numerous wildfires.
For wildfire related information, call the 24-hour info line at 310-4455 (available in 200+ languages) or visit alberta.ca/emergency.
Scam alert
Scammers are sending emails claiming to be from the MEP:
- It will say something like you need to update your personal or banking information.
- Do not give out your personal or banking information.
- Do not click on any links in the email.
The MEP never asks clients for banking information or allows banking information to be updated:
- by email, or
- through MEP Accounts Online, or
- any way online, or
- any other way like text and instant message
If you see something suspicious or think you have been the target of a scam:
- report it to the police and to the Canadian Anti-Fraud Centre or
- call 1-888-495-8501
System updates
Our systems are serviced:
- weeknights
- Sunday mornings
Try later if you cannot access our phone systems or MEP Accounts Online.
We apologize for any inconvenience.
For registered clients
You will need your MEP 7-digit file number and password.
Use MEP Accounts Online or call our automated phone system for routine things like:
- getting your file information, or
- contacting your case officer
Go to MEP - First time account access for instructions about:
- logging in for the first time
- getting a new or replacement PIN
Get file information
Log in to MEP Accounts Online
Log in to phone system
Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)
- When prompted, press 3.
- Log in with your file number and PIN.
Call-back from case officer or email
Log in to MEP Accounts Online and look on the left side of the screen:
- click on Request Call Back, or
- click on Send Email
- we try to answer all questions within 30 calendar days
Be kind. Learn how MEP tries to keep a positive service environment (PDF, 317 KB).
Mail or fax
Always sign your name and include your MEP 7-digit file number.
Do not send new registrations by fax: they must be mailed.
Maintenance Enforcement Program
Family Support Order Services (FSOS)
7th Floor John E. Brownlee Building
10365 97 Street
Edmonton, Alberta T5J 3W7
Fax: 780-401-7575
How to register
Learn how to register with MEP.
General questions
Connect with us for questions and comments about MEP.
Email: [email protected]
24-hour MEP Tip Line
Give an anonymous tip about a defaulting payor (debtor) and help us collect late payments:
Phone: 780-401-8477
Toll free: 310-0000 before the phone number (in Alberta)
Related
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