Our phone lines and case officers are very busy. We understand this is a stressful time, and we are doing our best to address our clients’ needs. Your patience is deeply appreciated. Read our Latest News page for more ways to contact MEP.
For more information about Alberta’s COVID-19 response, visit COVID-19 info for Albertans.
Our systems are serviced:
- Sunday mornings
Try later if you cannot access our phone systems or MEP Accounts Online.
We apologize for any inconvenience.
For registered clients
You will need your MEP 7-digit file number and password.
Please use MEP Accounts Online or call our automated phone system for routine things like:
- getting your file information, or
- contacting your case officer
Go to MEP - First time account access for instructions about:
- logging in for the first time
- getting a new or replacement PIN
Get file information
Log in to MEP Accounts Online
Log in to phone system
- When prompted, press 3.
- Log in with your file number and PIN.
Call-back from case officer or email
Log in to MEP Accounts Online and look on the left side of the screen:
- click on Request Call Back, or
- click on Send Email
- we try to answer all questions within 30 calendar days
Please be kind. Learn how MEP tries to keep a positive service environment (PDF, 306 KB).
Mail or fax
Always sign your name and include your MEP 7-digit file number.
Do not send new registrations by fax: they must be mailed.
Maintenance Enforcement Program
Family Support Order Services (FSOS)
7th Floor John E. Brownlee Building
10365 97 Street
Edmonton, Alberta T5J 3W7
How to register
Learn how to register with MEP.
Connect with us for questions and comments about MEP.
24-hour MEP Tip Line
Give an anonymous tip about a defaulting payor (debtor) and help us collect late payments: