Scam alert

Scammers are sending emails claiming to be from the MEP:

  • It will say something like you need to update your personal or banking information.
  • Do not give out your personal or banking information.
  • Do not click on any links in the email.

The MEP never asks clients for banking information or allows banking information to be updated:

  • by email, or
  • through MEP Accounts Online, or
  • any way online, or
  • any other way like text and instant message

If you see something suspicious or think you have been the target of a scam:

Get tips to avoid identity theft and scams.

System updates

Our systems are serviced:

  • weeknights
  • Sunday mornings

Try later if you cannot access our phone systems or MEP Accounts Online.

We apologize for any inconvenience.

For registered clients

You will need your MEP 7-digit file number and password.

Use MEP Accounts Online or call our automated phone system for routine things like:

  • getting your file information, or
  • contacting your case officer

Go to MEP - First time account access for instructions about:

  • logging in for the first time
  • getting a new or replacement PIN

Get file information

Log in to MEP Accounts Online

MEP Accounts Online

Log in to phone system

Phone: 780-422-5555
Toll free: 310-0000 before the phone number (in Alberta)

  1. When prompted, press 3.
  2. Log in with your file number and PIN.

Call-back from case officer or email

Log in to MEP Accounts Online and look on the left side of the screen:

  • click on Request Call Back, or
  • click on Send Email
    • we try to answer all questions within 30 calendar days

Be kind. Learn how MEP tries to keep a positive service environment (PDF, 317 KB).

Mail or fax

Always sign your name and include your MEP 7-digit file number.

Do not send new registrations by fax: they must be mailed.

Maintenance Enforcement Program
Family Support Order Services (FSOS)
7th Floor John E. Brownlee Building
10365 97 Street
Edmonton, Alberta  T5J 3W7

Fax: 780-401-7575

How to register

Learn how to register with MEP.

General questions

Connect with us for questions and comments about MEP.

Email: [email protected]

24-hour MEP Tip Line

Give an anonymous tip about a defaulting payor (debtor) and help us collect late payments:

Phone: 780-401-8477
Toll free: 310-0000 before the phone number (in Alberta)

View profiles and photos of MEP-registered debtors

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