Recalculation Info Online (RIO)

Client survey

Your feedback will help inform future changes and improvements to RP operations. Survey responses are anonymous unless you choose to identify yourself.

This survey is open from Monday March 30, 2026, to midnight Monday April 13, 2026.

Take the RP Client Survey

If you are also a client of the Maintenance Enforcement Program (MEP), you can also take the MEP Client Survey and the MEP Technology Survey.

Overview

Once you are registered with the program, Recalculation Info Online (RIO) allows you to both see and provide key information in a secure way. RIO helps you meet your legal obligations to:

• update your contact details
• provide income information each year

RIO system updates

There is RIO system maintenance every:

• weeknight
• Sunday morning

If you are unable to access the system, try again later.

Uploading files to RIO

If you have trouble uploading files to the RIO system:

• report the trouble to [email protected]
• include your name and your RP file number in the email

First-time log in

If you use MEP Accounts Online

You do not need to contact us to obtain a one-time registration ID number. Simply log in to RIO with the email and password you use for MEP Accounts Online.

If you do not use MEP Accounts Online

And you are registered with the program but have never logged in to RIO:

• you need a one-time registration ID number for your first log in
• go to the First-time account access page for instructions about getting a temporary number

Log in to RIO

Only registered clients with a registration ID number can use RIO.

Recalculation Info Online

In RIO, you can:

• view your file status
• update your file information
• view and print file information
• send documents to us
• request a call from us

We encourage you to send and update personal information only through RIO. Standard emails are at risk of being intercepted or misdirected, meaning sensitive information can end up in the wrong hands.