Overview

For complaints about a specific organization, follow the steps below for filing complaints with provincial and federal services.

Victims of crime

If you're a victim of crime, you also have the right to file a complaint about:

  • a victim services unit
  • the Financial Benefits program

Learn more: Complaints about how you were treated as a victim of crime

Alberta government services

If you’re not satisfied with the response you get from an Alberta government service, you can contact the Alberta Ombudsman:

Phone: 780-427-2756
Toll free: 310-0000 before the number (in Alberta)

Address:
Head Office
Alberta Ombudsman
Suite 2800, 10303 Jasper Avenue NW
Edmonton, Alberta  T5J 5C3

Adult correctional and remand centres

Phone: 780-427-4703
Toll free: 310-0000 before the number (in Alberta)

Address:
Executive Director
Adult Centre Operations Branch
Alberta Justice and Solicitor General
10th Floor, John E. Brownlee Building
10365 97 Street
Edmonton, Alberta  T5J 3W7

Alberta Crown Prosecution Service

Contact the chief Crown prosecutor at the Crown prosecutors office that handled your case.

Learn more: Contact the Alberta Crown Prosecution Service

Community Corrections – probation services

Phone: 780-422-5757
Toll free: 310-0000 before the number (in Alberta)

Address:
Executive Director
Community Corrections and Release Program Branch
Alberta Justice and Solicitor General
10th Floor, John E. Brownlee Building
10365 97 Street
Edmonton, Alberta  T5J 3W7

Court services

You can file a complaint about court staff by contacting the court administrator at the court where the case was heard.

Learn more: Alberta court locations

Judges

You can file a complaint about the conduct of a judge who was involved in your court process.

Court of Queen’s Bench

For a Court of Queen’s Bench judge, mail your complaint to:

Canadian Judicial Council
Place de Ville B
Suite 450, 112 Kent Street
Ottawa, Ontario  K1A OW8

Provincial Court of Alberta

For a Provincial Court of Alberta judge, mail your complaint to:

Judicial Council OR Chief Judge (choose one)
Provincial Court of Alberta
6th Floor North, Law Courts Building
1A Sir Winston Churchill Square
Edmonton, Alberta  T5J 0R2

Lawyers

You can file a complaint about the conduct of a lawyer who was involved in your court procedure. Send complaints to the Law Society of Alberta by email, phone or mail.

Learn more: Complaints

Office of the Chief Medical Examiner (OCME)

Complaints about the OCME can be filed by phone or in writing.

Learn more: Office of the Chief Medical Examiner

Peace officers

If you have concerns about the actions or conduct of a peace officer, you can file a complaint against them.

Learn more: Peace officers (see Complaints section)

Police

If you’re not satisfied with the services or policies of a police service, or the conduct of a police officer, the Police Act gives you the right to file a complaint.

Learn more: Policing complaints, appeals and compliments

Youth in corrections

Phone: 780-422-5019
Toll free: 310-0000 before the number (in Alberta)

Address:
Executive Director
Young Offender Branch
Alberta Justice and Solicitor General
10th Floor, John E. Brownlee Building
10365 97 Street
Edmonton, Alberta  T5J 3W7

Federal government services

Correctional Service Canada

Toll free: 1-877-332-5822

Address:
Correctional Service Canada (Prairie Region)
Victim Services
PO Box 9223
Saskatoon, Saskatchewan  S7K 3X5

Learn more: Correctional Service Canada

Parole Board of Canada

Learn more: Parole Board of Canada victim complaint process

RCMP

Complaints about RCMP members can be filed online or by phone, fax or mail.

Learn more: Make a complaint to the RCMP