Complaints about decision-makers

If you have concerns about a decision-maker, you can file a complaint with the Office of the Public Guardian and Trustee (OPGT).

Overview

You may suspect an adult isn’t being properly supported by one of these types of decision-makers:

  • co-decision-maker
  • adult guardian (private or public)
  • trustee (private or public)
  • personal directive agent

If your complaint is about a public guardian or public trustee, an investigator independent of the OPGT will take over.

If you believe a decision-maker is putting the adult at high risk, contact the OPGT to discuss options for keeping the adult safe.

Criteria for a complaint

To complain about a decision-maker, certain criteria must be met. The OPGT will open an investigation if the decision-maker:

  • isn’t following the court order or personal directive
  • isn’t complying with their duties
  • through action or inaction, is likely to harm the assisted or represented adult physically, mentally or financially

File a complaint

Step 1. Document your complaint

Referring to the criteria mentioned in the overview above, do either of the following:

Make sure you sign and date the complaint. We can't accept anonymous complaints.

Step 2. File your complaint

Submit your complaint by mail or fax:

Office of the Public Guardian and Trustee
Complaints
4th floor, John E. Brownlee Building
10365-97 Street
Edmonton, AB T5J 3ZB

Fax: 780-422-6051

After you file a complaint

An OPGT complaints officer will contact you by phone to discuss your complaint. If it meets the criteria, your complaint will be investigated.

If the complaint is about a public guardian or public trustee, an independent investigator will get involved.

If there is no investigation

The complaints officer:

  • will let you know in writing the reason why
  • may make suggestions to address your concerns

If there is an investigation

The investigator will:

  • ensure your identity remains confidential
  • make a reasonable effort to notify the other parties involved, including:
    • the decision-maker the complaint is against
    • the person you’re concerned about
    • any other decision-makers (adult guardians, agents, trustees) for the adult
  • conduct interviews with any other people who may have helpful information and review records to determine if the complaint is founded or not
  • possibly make recommendations to resolve the situation

Keep in mind that an investigation can take several months.

After the investigation

A letter about the outcome of the investigation will be mailed to:

  • the person who filed the complaint
  • the person the complaint is against
  • the adult who you are concerned about
  • any other decision-makers (adult guardians, agents, trustees) for the adult
  • service providers directly impacted by the result of the investigation

Publications

Protective measure and investigations: Adult Guardianship and Trusteeship Act

Adult Guardianship and Trusteeship Act: protective measures and investigations fact sheet

Contact

Find an OPGT office near you