First-time account access

Contact program staff

Have your 6-digit file number (e.g. RP123456) ready to obtain a one-time registration ID number for Recalculation Info Online.

Child Support Recalculation Program

Hours: 8:15 am to 12 pm, 1 pm to 4:15 pm (open Mon, Tue, Thu, Fri – closed Wed mornings and statutory holidays)
Phone: 780-401-1111
Toll free: 310-0000 before the phone number (in Alberta)

With your registration ID number, you can use Recalculation Info Online for the first time and to set up your new password.

Do not share your password with anyone.

Features of Recalculation Info Online (PDF, 34 KB)

Log in for the first time

Step 1. “Log in now” link

Click the “Log in now” link at the top of the page.

After you do this, the Recalculation Info Online (RIO) page appears.

Step 2. Recalculation Info Online (RIO) page

1. At the top of the page, see if there are any current system updates. (When these updates are being made you cannot access the system.)
2. In the middle of the page, click the “Recalculation Info Online” button.

After you do this, the Recalculation Info Online Login screen appears.

Step 3. Recalculation Info Online Login screen

Click on the “Logging in for the first time” link.

After you do this, the Register New User screen appears.

Step 4. Register New User screen

1. Enter your:
   • file number
   • registration ID number
   • email address
   • unique password
   • 5 password recovery questions
2. Click the “Save” button.

After you do this, the Recalculation Info Online Login screen appears.

Step 5. Recalculation Info Online Login screen

1. Enter your:
   • email address
   • unique password
2. Click the “Login” button.

After you do this, your Child Support Recalculation Program file appears in the Update Personal Information screen.

Contact

To connect with the Child Support Recalculation Program.