Table of contents

Overview

Marketing of electricity or gas business is defined as:

  • soliciting a person in any manner for the purpose of having that person enter into a marketing contract or of negotiating, concluding or performing the whole or any part of a marketing contract
  • soliciting, negotiating, concluding or performing the whole or any part of a marketing contract on behalf of a consumer
    • defined as a person who enters into a marketing contract to purchase less than 2,500 gigajoules of gas per year or 250 megawatt hours of electricity per year

Businesses that market both electricity and gas require separate licenses for each marketing activity.

If your business does not require this licence, you do not need to proceed further.

How to apply

You will need to provide:

  • information on your business
  • a criminal record check or police information check
  • a security
  • a copy of a standard marketing contract
  • additional information
  • payment of a licensing fee

To get started, follow the instructions below to save and open the application form.

PDF form issues

Fillable PDF forms do not open properly on some mobile devices and web browsers. To fill in and save the form:

  1. Save the PDF form to your computer – click or right-click the link and download the form.
  2. Open the PDF form with Adobe Reader. Fill it in and save it.

Application form

Application for a Marketing of Gas or Electricity Business Licence (PDF, 2 MB)

Your responsibilities

Licence holders must notify Service Alberta in writing within 15 days of a change in:

  • business address
  • partners of the business if the licence is issued to a partnership
  • officers or directors of the corporation if the licence is issued to a corporation

Licence holders must notify Service Alberta in writing within 15 days of ceasing to carry on the activities for which the licence was issued.

It is your responsibility to ensure your licence is in force as long as you continue to do business. Once your licence is issued, note the expiry date and ensure your licence is renewed prior to this date.

Licensees must be able to provide confirmation of licensing on request. This can be done by providing a copy of the licence or by providing other confirmation that the business is properly licensed. This can include providing a link to the Find a Licensed Business search tool.

Business ID cards

The business must provide an identification card for persons selling on its behalf. The identification card must have:

  • the person's name
  • the business name, address and licence number
  • must be signed by the signing authority appointed by the business

The individual must produce their identification card when asked to by a consumer or potential consumer, an inspector or director appointed under the Consumer Protection Act, or a peace officer.

Compliance

Note: applicant, directors, officers and partners are required to read the Consumer Protection Act and its regulations associated with this licence and understand that certain sections are of significance, including but not limited to the specific sections noted below.

Consumer Protection Act

Energy Marketing and Residential Heat Sub-Metering Regulation

  • Section 10 regarding duties relating to documentation – marketing contract (for marketing contracts other than Internet or Telephone marketing contracts)
  • Section 11.4 regarding duties relating to documentation – telephone marketing contract
  • Section 12(1) regarding duties relating to documentation – Internet marketing contract
  • Section 15 regarding plain language energy marketing template

Designation of Trades and Businesses Regulation

General Licensing and Security Regulation

Prohibited practices include, but are not limited to:

  • An energy marketing business shall not solicit, negotiate, conclude or perform the whole or any part of a marketing contract including furnaces, air conditioners, water heaters, windows or energy audits, in person at a consumer's home unless the business is expressly invited into the home by the consumer by:
    • phone, email, text or other electronic communication
    • through a business website
    • in person at the business's normal place of business or at such other place where the energy marketing business is conducting business

Copies of legislation can be obtained from the Alberta Queen’s Printer.

Contact

Connect with the Consumer Contact Centre:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-4088
Toll free: 1-877-427-4088 (in Alberta)
Email: [email protected]

Was this page helpful?

All fields are required unless otherwise indicated.

Your submissions are monitored by our web team and are used to help improve the experience on Alberta.ca. If you require a response, please go to our Contact page.

You will not receive a reply. Submissions that include telephone numbers, addresses, or emails will be removed.