Income Support – How to apply

Apply for Income Support

You will need to use your Alberta.ca Account to create or submit an Income Support application. We recommend using a verified Alberta.ca account. You can choose to verify your Alberta.ca Account by providing information from your valid Alberta driver’s licence or identification card.

Why verify?  

 You can begin your Income Support Program application with a basic Alberta.ca Account. However, Income Support staff will require you to verify your account before your application is approved.

• Use digital signatures: Sign required forms online to complete your application more easily.
• Apply faster: Skip the extra forms and uploads—verified information makes applying simpler.
• Prove it’s really you: Your details are confirmed once, so you don’t have to keep proving who you are to different services. 
• Reduce hassle and mistakes: Verified details means fewer errors, smoother transactions and faster results.

Step 2 - Before you start your application

Gather the following documents for your application: 

• identification for you and your spouse or partner and any dependents
• bank statements for 60 days prior to the date of application for all bank accounts, including chequing and savings
• medical letter – if you cannot work for medical reasons

Income Support staff are here to assist you. Abusive and aggressive behaviour will not be tolerated and may result in the termination of your application.

If you need an interpreter to complete your application, or are having difficulty completing the online application, contact Alberta Supports for assistance.

Apply online

If you are unable to apply online and require in-person services, contact your local Alberta Supports Centre to make an appointment.

The Income Support application process can take up to 2 weeks.

Note: Emergency financial assistance can be addressed in as little as 2 days and can help with basic needs like shelter, food, clothing and transportation.

Forms

• Application for Emergency Prescription or Drugs
• Consent to Release Information
• Consent to Third Party Payment
• Direct Deposit Registration (AISH, Income Support, Learner)
• Income Support Application Schedule A – Child Support
• Income Support Application Schedule B – Sponsor Information
• Income Support Application Schedule C – Declaration 18 and 19 yr old
• Income Support Application Schedule D – Alberta Adult Health Benefit Enrollment and Renewal

Contact

Contact your caseworker for all related Income Support questions.

If you do not know how to reach your caseworker, contact your local Alberta Supports Centre.

Alberta Supports Contact Centre

Connect with the main Alberta Supports Contact Centre:

Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: [email protected]

24-hour Emergency Income Support Contact Centre

Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.

Hours: 24/7
Toll free: 1-866-644-5135
Email: [email protected]

You can now apply online to the Income Support Contact Centre to receive emergency food benefits via Interac e-Transfer. Once you have provided the required information, you will be asked to call the Income Support Contact Centre to confirm your eligibility.

Apply at MyAlberta Emergency Benefits to start the online application process.

Report suspected fraud

Report fraudulent behaviour or abuse of funds.