Income Support – Active client responsibilities

Overview

Maintaining your Income Support file means keeping your information up to date to ensure uninterrupted assistance. This includes reporting changes, updating progress on your action plan, submitting required documents and responding to requests from the program.

Your responsibilities

Keeping your file accurate ensures you continue receiving the support you need without delays or interruptions. If information is missing or outdated, payments could be delayed.

Submit required documents

Make sure to provide renewal forms, proof of expenses, and any additional paperwork requested on time. Use the document submission application.

Submit documents online

Changes to report

If you receive a request for information or updates, or experience a change in your circumstances, act promptly to avoid delays.

Changes to report include:

• employment
• medical condition
• number of children and dependents
• marital or relationship status
• children turning 18 years old
• ability to work or take training
• assets you or your spouse or partner have
• income you or your spouse or partner receive
• eligibility for health benefits from another program
• address, phone number or other contact information
• location if you, your spouse/partner or dependent children:
  • move to another home
  • leave Alberta for more than 30 days
  • move away from Alberta permanently
  • stay in hospital, or live in a nursing home,
  • mental health facility, group home or prison

How to report changes

Use the Automated Reporting for Clients site to report changes or call 1-866-232-0214.

If you are not sure if a change will affect your benefits, contact your case worker.

Where to get help

Connect with a Support and Financial Services Coordinator (SFSC) for all related Income Support questions related to your financial benefits:

North Zone SFSC Contact Centre – includes Edmonton, Grande Prairie, Fort McMurray and surrounding areas
Phone: 1-844-415-4900

South Zone SFSC Contact Centre – includes Calgary, Red Deer, Lethbridge, Medicine Hat and surrounding areas
Phone: 1-855-297-4833

Alberta Supports Contact Centre
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email, call or visit an Alberta Supports Centre for help.

24-hour emergency Income Support contact centre

Get 24/7 emergency financial assistance to help with basic needs like shelter, food, clothing and transportation:

Toll free: 1-866-644-5135

Resources

• Employment services directory – Explore services to help you find work and explore career, employment and training options.
• Income Support policy manual – Learn about the Income Support program policies and procedures and updates.