In recent years, “gas and dash”, robberies and other violent incidents at retail fuel outlets and convenience stores have resulted in worker deaths and serious injuries.
To improve worker safety, fuel and convenience stores must:
- require customers prepay for fuel
- have violence prevention plans with industry specific components
These new measures took effect on June 1, 2018, as part of the Occupational Health and Safety (OHS) changes.
- OHS Code (Part 27: Violence and Harassment)
- OHS Code Explanation Guide (Part 27, sections 392.1 to 392.6)
- Watch a recording of the gas station and convenience store webinar
Prepaying for fuel may include:
- paying at the pump
- paying the attendant before fueling
- preauthorizing a debit or credit card or leaving cash with the attendant before fueling
- having an account at the fuel outlet (including fleet cards)
Violence prevention plans
In addition to the violence prevention plan that all employers must implement, retail fuel outlets and convenience stores must also have:
- cash handling procedures and minimal cash on premises
- time-lock safes that cannot be opened between 11 pm and 5 am
- limited quantities of certain items available between 11 pm and 5 am
- good visibility inside and outside premises
- video monitoring
- signage to inform of time-lock safes, limited quantities and video monitoring
- personal emergency transmitters for workers working alone
- mandatory training for workers in all violence plan aspects
- Violence prevention plan poster for workers
- Violence prevention guide and sample forms for employers
- OHS workplace harassment and violence
Resources for retailers
Resources have been provided to help retailers communicate these changes to their customers, including:
- postcards for consumers
- mandatory prepay stickers for gas pumps
- window decals outlining components of the violence prevention plans
To receive a copy of these resources:
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