COVID-19 response: Adult correctional and remand centres
- Public access – No visits from the public until further notice.
- Phone access – Available at all centres.
- Edmonton Remand Centre – Video visits continue.
For more information about Alberta’s COVID-19 response, visit COVID-19 info for Albertans.
Inmate information
There are 8 adult correctional and remand centres in Alberta.
Correctional and remand centres can’t answer questions about:
- whether or not someone is in custody
- an inmate’s criminal record
An inmate may:
- send you mail
- call you from a centre’s phone
Charges, sentences, and court appearances
Call the Resolution and Court Administration Services contact centre at 1-855-738-4747, about:
- charges
- sentences
- court appearances
Inmate phone calls
- you can’t call an inmate
- an inmate can call you from a correctional or remand centre
- all phone calls made by inmates are recorded
Mail an inmate
There are 8 adult correctional and remand centres in Alberta.
If you think a person is incarcerated at a particular centre:
- you may write the person a letter
- your letter will be forwarded if they’re at another centre
- your letter will be returned to its sending address if the person isn’t incarcerated in one of the 8 adult correctional and remand centres
Sending a letter
All incoming mail is searched. If anything illegal is found – like drugs – the mail is given to the police.
The letter can’t contain:
- perfumes or liquids
- contraband
A letter sent to an inmate must be:
- written in normal blue or black ink
- sealed in a basic white envelope
- clearly addressed
- unmarked by stickers, crayon, paint, or marker
Sending money or a package
There are rules about sending money or a package to an inmate:
- check the manual or handbook given to the inmate when they were incarcerated
- or contact the appropriate centre
Get money to an inmate
For the most reliable and quick way to get money to an inmate, use a kiosk located in the lobby of any provincial facility in Alberta or Saskatchewan.
You need to know the inmate’s ORCA number to make a kiosk deposit.
Correctional and remand centre kiosks
Inmate telephone account
To deposit money in an inmate’s telephone account, kiosks accept:
- cash
- credit cards
Inmate trust account
To deposit money in an inmate’s trust account, kiosks accept:
- cash, only
Sending a cheque or money order
There are rules about sending money to an inmate:
- check the manual or handbook given to the inmate when they were incarcerated
- or contact the appropriate centre
Visit an inmate
In-person visits aren’t possible at the Edmonton Remand Centre – see the ‘Video conference an inmate section,’ below.
For the other seven centres, arrange a visit by calling the appropriate centre.
All visitors must bring 2 pieces of ID. This includes one government issued photo ID, such as a valid provincial driver's license.
Visitors under the age of 18 must be accompanied by a parent or guardian.
Video conference an inmate
You can talk to an inmate at the Edmonton Remand Centre by video conference from the Visitation Centre. In-person visits aren’t possible.
Step 1. Arrange a time
Call the Visitation Centre:
Hours: 8:30 am to 9 pm (7 days a week)
Phone: 780-638-5454
Toll free: 310-0000 before the phone number (in Alberta)
Step 2. Go to your video conference
Rules for your video conference will be given to you before your visit – make sure you understand them.
You need to arrive at least 15 minutes before your visit.
Visiting Hours: 9 am to 11 am, 1 pm to 4 pm, 6 pm to 9 pm (7 days a week)
Visitation Centre:
Centre 170
10403 172 Street NW
Edmonton, Alberta T5S 1G4