Contact an inmate

Inmate information

There are 8 adult correctional and remand centres in Alberta.

Correctional and remand centres can’t answer questions about:

• whether or not someone is in custody
• an inmate’s criminal record

An inmate may:

• send you mail
• call you from a centre’s phone

Charges, sentences, and court appearances

Call the Resolution and Court Administration Services contact centre at 1-855-738-4747, about:

• charges
• sentences
• court appearances

Inmate phone calls

You cannot call an inmate.

An inmate can call you from a correctional or remand centre.

All phone calls made by inmates are recorded.

Mail an inmate

There are 8 adult correctional and remand centres in Alberta.

If you think a person is incarcerated at a particular centre:

• you may write the person a letter
• your letter will be forwarded if they are at another centre
• your letter will be returned to its sending address if the person is not incarcerated in one of the 8 adult correctional and remand centres

Sending a letter

All incoming mail is searched. If anything illegal is found – like drugs – the mail is given to the police.

The letter cannot contain:

• perfumes or liquids
• contraband

A letter sent to an inmate must be:

• written in normal blue or black ink
• sealed in a basic white envelope
• clearly addressed
• unmarked by stickers, crayon, paint, or marker

Sending money or a package

There are rules about sending money or a package to an inmate:

• check the manual or handbook given to the inmate when they were incarcerated, or
• contact the appropriate centre

Get money to an inmate

You can deposit money to an inmate’s:

• trust account – money in a trust account can be moved to a phone account
• phone account – money in a phone account cannot be moved to a trust account

The quickest ways to deposit money:

• online or by phone
• at the facility
• at a Canadian Imperial Bank of Commerce (CIBC) – call your local branch and ask about forwarding money to offenders in custody

Online or by phone

This deposit service is provided by Synergy and there are service charges. You can pay with a:

• credit card, or
• MoneyGram from Canada Post

Learn how Synergy online and phone deposits work

At the correctional facility

Lobby front desk

Staff working at the front desk can put money directly into an inmate’s accounts – there are no service charges. You can make a deposit with:

• cash, or
• debit

Lobby kiosk

Lobby kiosks are provided by Synergy and there are service charges. You can make a deposit with:

• cash, or
• credit card

Learn more about Synergy kiosks

Sending a cheque or money order

There are rules about sending money to an inmate:

• check the manual or handbook given to the inmate when they were incarcerated, or
• contact the appropriate centre

Visit an inmate

In-person visits are not possible at the Edmonton Remand Centre – see the ‘Video conference an inmate section,’ below.

For the other seven centres, arrange a visit by calling the appropriate centre.

Video conference an inmate

You can talk to an inmate at the Edmonton Remand Centre by video conference from the Visitation Centre. In-person visits aren’t possible.

Step 1. Arrange a time

Call the Visitation Centre:
Hours: 8:30 am to 9 pm (7 days a week)
Phone: 780-638-5454
Toll free: 310-0000 before the phone number (in Alberta)

Step 2. Go to your video conference

Rules for your video conference will be given to you before your visit – make sure you understand them.

You need to arrive at least 15 minutes before your visit.

Visiting Hours: 9 am to 11 am, 1 pm to 4 pm, 6 pm to 9 pm (7 days a week)

Visitation Centre:
Centre 170
10403 172 Street NW
Edmonton, Alberta  T5S 1G4

Open in Google Maps for directions.