COVID-19 response: Adult correctional and remand centres

  • Public access – No visits from the public until further notice.
  • Phone access – All centres have increased phone access.
  • Edmonton Remand Centre – Video visits continue.

For more information about Alberta’s COVID-19 response, visit COVID-19 info for Albertans.

Inmate information

There are 8 adult correctional and remand centres in Alberta.

Correctional and remand centres can’t answer questions about:

  • whether or not someone is in custody
  • an inmate’s criminal record

An inmate may:

  • send you mail
  • call you from a centre’s phone

Charges, sentences, and court appearances

Call the Resolution and Court Administration Services contact centre at 1-855-738-4747, about:

  • charges
  • sentences
  • court appearances

Inmate phone calls

  • you can’t call an inmate
  • an inmate can call you from a correctional or remand centre
  • all phone calls made by inmates are recorded

Mail an inmate

There are 8 adult correctional and remand centres in Alberta.

If you think a person is incarcerated at a particular centre:

  • you may write the person a letter
  • your letter will be forwarded if they’re at another centre
  • your letter will be returned to its sending address if the person isn’t incarcerated in one of the 8 adult correctional and remand centres

Sending a letter

All incoming mail is searched. If anything illegal is found – like drugs – the mail is given to the police.

The letter can’t contain:

  • perfumes or liquids
  • contraband

A letter sent to an inmate must be:

  • written in normal blue or black ink
  • sealed in a basic white envelope
  • clearly addressed
  • unmarked by stickers, crayon, paint, or marker

Sending money or a package

There are rules about sending money or a package to an inmate:

Get money to an inmate

For the most reliable and quick way to get money to an inmate, use a kiosk located in the lobby of any provincial facility in Alberta or Saskatchewan.

You need to know the inmate’s ORCA number to make a kiosk deposit.

Correctional and remand centre kiosks

Inmate telephone account

To deposit money in an inmate’s telephone account, kiosks accept:

  • cash
  • credit cards

Inmate trust account

To deposit money in an inmate’s trust account, kiosks accept:

  • cash, only

Sending a cheque or money order

There are rules about sending money to an inmate:

Visit an inmate

In-person visits aren’t possible at the Edmonton Remand Centre – see the ‘Video conference an inmate section,’ below.

For the other seven centres, arrange a visit by calling the appropriate centre.

All visitors must bring 2 pieces of ID. This includes one government issued photo ID, such as a valid provincial driver's license.

Visitors under the age of 18 must be accompanied by a parent or guardian.

Video conference an inmate

You can talk to an inmate at the Edmonton Remand Centre by video conference from the Visitation Centre. In-person visits aren’t possible.

Step 1. Arrange a time

Call the Visitation Centre:
Hours: 8:30 am to 9 pm (7 days a week)
Phone: 780-638-5454
Toll free: 310-0000 before the phone number (in Alberta)

Step 2. Go to your video conference

Rules for your video conference will be given to you before your visit – make sure you understand them.

You need to arrive at least 15 minutes before your visit.

Visiting Hours: 9 am to 11 am, 1 pm to 4 pm, 6 pm to 9 pm (7 days a week)

Visitation Centre:
Centre 170
10403 172 Street NW
Edmonton, Alberta  T5S 1G4

Open in Google Maps for directions.