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TRA's online services
Tax and Revenue Administration (TRA) encourages taxpayers to use electronic means (for example: Netfile, TRACS, secure email, electronic payment, etc.) to submit payments, registrations, applications, returns, claims, objections, waivers and appeals.
TRA recognizes electronic signatures. To add a digital signature, the form must first be downloaded or opened as a PDF.
For more information, see TRA online services.
- 7 am to midnight MT, 7 days a week
System downtime notices
TRACS may not be available due to regular maintenance on:
- Thursdays from 11 pm to midnight MT
- Sundays from 7 am to 10 am MT
- First working day of each month from 5:30 pm to midnight MT
TRACS is available to claimants and filers who have an account in most programs administered by Tax and Revenue Administration (TRA).
This system makes it easier and more convenient for clients to obtain current account information and perform tasks.
Functions available in TRACS
The available services in TRACS vary, depending on the program in which you have an account, and the system privileges assigned to you. TRACS users can:
- view the receipt date and progress of submitted returns or claims
- access financial information and view account period balances
- update account address and account contact information
- receive important messages from TRA
- manage account access (for example: the business owner, or authorized individual, may grant additional account access to tax preparers and/or other individuals)
- file a return or claim for eligible programs
- upload supporting documents
- complete a notice of objection
- apply for renewal of eligible programs
- set up direct deposit for eligible programs
How to access TRACS
Step 1: Complete the TRACS Enrolment Request
- Complete the TRACS Enrolment Request or contact TRA.
- Wait for a TRACS invitation letter to arrive by mail.
See the instruction guide and video for more information:
- Instruction Guide: Enrolling in TRACS (PDF, 261 KB)
- Video: Enrolling in TRACS (TRA Client Self-Service)
Step 2: Create or sign into your Alberta.ca Account
Continue to Alberta.ca Account
Step 3: Log in to TRACS and enter your account number and PIN
- Login to TRACS. You will need to sign in using your Alberta.ca Account user name and password. Once you sign in, you will be redirected to TRACS.
- Enter your account number and your PIN (found on your TRACS invitation letter).
- The account number is also referred to as your Alberta Business Identification Number (BIN).
- See How to find your Account Number (PDF, 59 KB) or contact TRA if you have any issues setting up your account.
Information for representatives
Third-party representatives – how to access TRACS and more information:
- Corporate Income Tax – see Third-party organizations
- All other programs (PDF, 130 KB)
- Enrolling in TRACS (TRA Client Self-Service)
- Delegating or deactivating a user in TRACS
- Setting up direct deposit in TRACS
- Submitting documents in TRACS
- Submitting Documents in TRACS – Corporate Income Tax
- TRACS Third-party organizations videos (Corporate income tax clients)
- Viewing financial transactions in TRACS
- Viewing an assessment or notice of assessment in TRACS
Security of your data
How TRA protects your information
- To ensure the confidentiality of your information when using TRACS, the Government of Alberta has strict security standards.
- TRACS uses a 128-bit encryption system, one of the most secure systems currently available in North America, which protects any transmitted data from being read by unauthorized parties.
- Information is collected and transmitted through TRACS according to the TRACS Privacy Statement (PDF, 180 KB).
Additional tips for protecting your information
- Don’t save your password on your computer.
- Don’t reuse your password.
- Install and keep up to date on your computer:
- antivirus software;
- personal firewall software; and
- a recognized anti-spyware program.
- Regularly apply updates from software manufacturers.
- Erase the cache memory of your browser (instructions found in your browser documentation).
- Don’t remain connected to the internet longer than necessary.
- Never send personal identification numbers or other personal confidential information such as your password, account number or login information over the Internet in response to unsolicited requests that you receive.
- Tax and Revenue Administration will never ask you to provide this information via email or emailed links. This is to protect you from “phishing” (also called "brand spoofing") emails that send you to websites pretending to be legitimate companies that ask for your personal and financial information.
TRACS help topics
- An account number is necessary for enrolling into TRACS. It links you to the account that you wish to access.
- The account number is your Alberta Business Identification Number (BIN), unless otherwise indicated.
- For more information, see How to find your Account Number (PDF, 23 KB).
Lost or expired PIN
- If you have lost your personal identification number (PIN) or your PIN has expired, another must be issued.
- To obtain another PIN, contact the individual or entity that issued your previous PIN.
Maintaining access to your TRACS account
- For security and privacy reasons, it is important that an account owner controls who can access the account and what account information each individual is allowed to see.
- It is good business practice to regularly review who has access to the account and modify permissions (access) accordingly.
- Alberta Tax and Revenue Administration is not responsible for delegating or maintaining access to an account.
Automatic sign out after inactivity
- For security purposes, you will be automatically logged out of TRACS after 15 minutes of session inactivity.
- Note: due to a standard established by the Government of Alberta, you will also be required to confirm your login credentials after one hour of continuous session activity.
Sign up for updates
Subscribe to get TRA's publications and announcements by email.
Contact support regarding your Alberta.ca Account:
General inquiries/TRACS technical issues
Connect with Tax and Revenue Administration:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]
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