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Part of Tax and levy payments and administration

TRACS online mail transition

Correspondence will transition to online mail for corporations in April 2026.

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Tax and levy payments and administration

Overview

TRACS is a secure online system for taxpayers and claimants to self-manage their account. Effective April 1, 2026, we will transition to online mail as the default method of delivering most correspondence related to Alberta Corporate Income Tax (CIT) accounts. This means most correspondence including notice of assessments and reassessments and statement of accounts will be sent electronically through Tax and Revenue Administration Client Self-Service (TRACS), instead of by mail. 

This change applies to all of the following businesses:

  • new corporations, incorporated as of April 1, 2026
  • existing corporations with a TRACS account
  • corporations who have given access to a third-party organization (TPO) – such as accounting firm, bookkeeper, etc. – to view or modify information on their behalf in TRACS.

This change is part of our ongoing commitment to improve service delivery by making it:

  • Faster – enable quicker communication with us and receive important information faster than paper mail
  • Convenient – access and manage your CIT account quickly and easily from your computer or mobile device 7 days a week (see Hours of service)
  • Secure – We use sophisticated security techniques to protect our site and your privacy

Note: Some CIT correspondence that cannot be delivered online will continue to be delivered by mail.

Changes effective April 1, 2026

Notice of assessments and reassessments

Notice of assessments and reassessments will, by default, be sent electronically and available online instead of by mail as of April 1, 2026, for:

  • new corporations, entities incorporated on or after April 1, 2026
  • existing corporations with a TRACS account or a TPO

With the change to online mail, notices and other correspondence will be considered received on the date they are posted to your TRACS account.

To receive notice of assessments and reassessments by mail, the corporation will be required to complete the mail request form. See below for more information.

Statements of accounts

Effective April 1, 2026, we will discontinue mailing all statements of accounts. All corporations will be able to view, on TRACS, information normally found on a statement of account, such as: 

  • payments received by TRA
  • amounts assessed by TRA, including penalties and interest
  • transactions posted by TRA, including credits and transfers
  • account balances by taxation year end

We encourage all corporations to sign up for a TRACS account. See TRACS for more information and how to enrol.

Other correspondence

Available in TRACS – correspondence related to an objection or waiver request is now available in ‘View Messages’ under ‘Account Actions’.

Not currently available in TRACS – other correspondence related to a CIT assessment or reassessment or an audit will still be sent by mail or secure email.

We are continuing to add correspondence in TRACS. Subscribe to be notified as more correspondence is added.

Exceptions

Existing corporations without TRACS

Existing corporations that do not have access to TRACS account by the owner or director or a TPO, will continue to receive their correspondence by paper mail.

How to view correspondence online

Sign in to your TRACS account to access, view, print, or download your notices and other correspondence.

  1. Log in to your TRACS account
  2. Select the CIT Account
  3. Notices or financial transactions: select ‘View Assessments & Balances’ from the ‘Account Actions’ menu
  4. Objection/waiver request correspondence: select ‘View Messages’ from the ‘Account Actions’ menu

How to prepare for this change

Ensure the email address in TRACS is up to date. To confirm, add, or change your email address:

  1. Log in to your TRACS account
  2. Select the CIT account
  3. Select ‘Update Business Contact Information’ from the ‘Account Actions’ menu

How to request paper mail

As of April 1, 2026, online mail is the default method of delivering most correspondence related to Alberta Corporate Income Tax (CIT) accounts. This means most correspondence including notices of assessment and notices of reassessment will be sent electronically through Tax and Revenue Administration Client Self-Service (TRACS), instead of by mail.

This change applies to the following businesses:

  • new corporations, incorporated as of April 1, 2026
  • existing corporations with a TRACS account
  • corporations who have given access to a third-party organization (TPO) – such as accounting firm, bookkeeper, etc. – to view or modify information on their behalf in TRACS

To receive your corporate income tax (CIT) notices of assessment and notices of reassessment by mail, an authorized individual such as an owner, director, or authorized TPO must complete a Request Notices by Paper Mail form.

Submitting a paper mail request

Paper mail requests can be submitted starting March 23, 2026.

Corporations with a TRACS account

Step 1. Access your TRACS account

Step 2. Navigate to the Request Notices by Paper Mail section

  • Select ‘Request Notices by Paper Mail’ from the ‘Account Actions’ menu.

Step 3. Complete and submit the form

  • Complete all required fields.

Watch the How to Request CIT Notices by Paper Mail in TRACS video for step-by-step instructions.

Corporations without a TRACS account

Step 1. Request the form

Step 2. Complete and submit the form

  • Complete all required fields.

Watch the How to Request CIT Notices by Paper Mail for non-TRACS Users video for step-by-step instructions.

Request validity and renewal

A paper mail request is valid for 2 years from the submission date. For example, if the original request was submitted on April 1, 2026, the expiry date is March 31, 2028.

To continue receiving paper notices:

  • A renewal must be submitted within the 60-day renewal period prior to the original request’s expiry date.
  • All renewal requests must be submitted in TRACS.

If a renewal is not submitted before the expiry date, the delivery method will revert to online mail.

Mailing address on file

Ensure your mailing address is current and up to date. If mail is returned to TRA, paper delivery will be cancelled, and all future notices will be delivered electronically in TRACS.

To update your address in TRACS:

Step 1. Access your TRACS account

Step 2. Navigate to the address section

  • Select ‘Update Business Contact Information’ from the ‘Account Actions’ menu.
  • Update the address information section.

Alberta's corporate tax requirements

To ensure compliance with Alberta’s corporate tax requirements, all corporations with a permanent establishment in the province are reminded to review their obligations regarding the filing of the Alberta Corporate Income Tax Return (AT1). This includes understanding applicable deadlines, eligibility for electronic filing, and exceptions. Refer to Corporate income tax for more information.

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Contact

Connect with Tax and Revenue Administration:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-3044
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]

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