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Part of Tax and levy payments and administration

TRACS online mail transition

Correspondence will transition to online mail for corporations in April 2026.

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Tax and levy payments and administration

Overview

TRACS is a secure online system for taxpayers and claimants to self-manage their account. Effective April 1, 2026, we will transition to online mail as the default method of delivering most correspondence related to Alberta Corporate Income Tax (CIT) accounts. This means most correspondence including notice of assessments and reassessments and statement of accounts will be sent electronically through Tax and Revenue Administration Client Self-Service (TRACS), instead of by mail. 

This change applies to all of the following businesses:

  • new corporations, incorporated as of April 1, 2026
  • existing corporations with a TRACS account
  • corporations who have given access to a third-party organization (TPO) – such as accounting firm, bookkeeper, etc. – to view or modify information on their behalf in TRACS.

This change is part of our ongoing commitment to improve service delivery by making it:

  • Faster – enable quicker communication with us and receive important information faster than paper mail
  • Convenient – access and manage your CIT account quickly and easily from your computer or mobile device 7 days a week (see Hours of service)
  • Secure – We use sophisticated security techniques to protect our site and your privacy

Note: Some CIT correspondence that cannot be delivered online will continue to be delivered by mail.

Changes effective April 1, 2026

Notice of assessments and reassessments

Notice of assessments and reassessments will, by default, be sent electronically and available online instead of by mail as of April 1, 2026, for:

  • new corporations, entities incorporated on or after April 1, 2026
  • existing corporations with a TRACS account or a TPO

With the change to online mail, notices and other correspondence will be considered received on the date they are posted to your TRACS account.

To receive notice of assessments and reassessments by mail, the corporation will be required to complete the mail request form. See below for more information.

Statements of accounts

Effective April 1, 2026, we will discontinue mailing all statements of accounts. All corporations will be able to view, on TRACS, information normally found on a statement of account, such as: 

  • payments received by TRA
  • amounts assessed by TRA, including penalties and interest
  • transactions posted by TRA, including credits and transfers
  • account balances by taxation year end

We encourage all corporations to sign up for a TRACS account. See TRACS for more information and how to enrol.

Other correspondence

Available in TRACS – correspondence related to an objection or waiver request is now available in ‘View Messages’ under ‘Account Actions’.

Not currently available in TRACS – other correspondence related to a CIT assessment or reassessment or an audit will still be sent by mail or secure email.

We are continuing to add correspondence in TRACS. Subscribe to be notified as more correspondence is added.

Exceptions

Existing corporations without TRACS

Existing corporations that do not have access to TRACS account by the owner or director or a TPO, will continue to receive their correspondence by paper mail.

How to view correspondence online

Sign in to your TRACS account to access, view, print, or download your notices and other correspondence.

  1. Log in to your TRACS account
  2. Select the CIT Account
  3. Notices or financial transactions: select ‘View Assessments & Balances’ from the ‘Account Actions’ menu
  4. Objection/waiver request correspondence: select ‘View Messages’ from the ‘Account Actions’ menu

How to prepare for this change

Ensure the email address in TRACS is up to date. To confirm, add, or change your email address:

  1. Log in to your TRACS account
  2. Select the CIT account
  3. Select ‘Update Business Contact Information’ from the ‘Account Actions’ menu

Requesting paper mail

To receive your notice of assessments and reassessments by mail, a request for mail form must be completed. The request can only be made by an individual with signing authority such as an owner, director or authorized TPO.

You must keep your mailing address up to date to ensure you receive all correspondence. Any undeliverable mail will result in a change back to online mail. To keep receiving paper mail a request to activate paper mail will be required every 2 years. 

Note: Details on requesting paper mail will be communicated closer to implementation.

Alberta's corporate tax requirements

To ensure compliance with Alberta’s corporate tax requirements, all corporations with a permanent establishment in the province are reminded to review their obligations regarding the filing of the Alberta Corporate Income Tax Return (AT1). This includes understanding applicable deadlines, eligibility for electronic filing, and exceptions. Refer to Corporate income tax for more information.

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Contact

Connect with Tax and Revenue Administration:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 780-427-3044
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]

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