Difficulty uploading documents

If you experience difficulty uploading documents to RIO, the Child Support Recalculation Program is aware of this issue and has reported it to the Government of Alberta technical team responsible for RIO. The technical team continues to search for a solution to resolve the issue.

System updates to the computer database that the RIO system is part of occur after 8 pm each weeknight. You may have difficulties uploading documents after 8 pm. We encourage you to try to upload earlier in the day or on weekends.

Overview

Once you are registered with the program, RIO allows you to both see and provide key information in a secure way. RIO helps you meet your legal obligations to:

  • update your contact details
  • provide income information each year

Regular system updates

System maintenance for RIO occurs every weeknight and Sunday morning. If you are unable to access the system, try again later. We apologize for any inconvenience.

First-time log in

If you use MEP Accounts Online

You do not need to contact us to obtain a one-time registration ID number. Simply log in to RIO with the email and password you use for MEP Accounts Online.

If you do not use MEP Accounts Online

And you are registered with the program but have never logged in to RIO:

  • you need a one-time registration ID number for your first log in
  • go to the First-time account access page for instructions about getting a temporary number

Log in to RIO

Only registered clients with a registration ID number can use RIO.

Recalculation Info Online

In RIO, you can:

  • view your file status
  • update your file information
  • view and print file information
  • send documents to us
  • request a call from us

We encourage you to send and update personal information only through RIO. Standard emails are at risk of being intercepted or misdirected, meaning sensitive information can end up in the wrong hands.

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