Steps to apply
Step 1. Fill out an application
There are 3 ways to start the Income Support application process:
Online application
Fill out the form
Fill out the Income Support Application Form (PDF, 284 KB) and bring it to your nearest Alberta Supports or Alberta Works Centre.
Paper application
Pick up a paper application from your nearest Alberta Supports or Alberta Works Centre, complete it, and return it to your nearest centre.
Step 2. Meet with an Income Support worker
Once you submit your application, you will get instructions explaining the next steps including how to set up a meeting with a worker to discuss your application.
Bring these documents to your meeting with the worker:
- identification
- proof of assets
- banking information
- proof of employment income
- medical forms (if you cannot work)
- immigration papers if you came to Canada in the last 10 years
The Income Support application process typically takes approximately 2 weeks, but emergency needs can be met in as little as 2 days.
Additional forms
Income Support Application Schedule A - Child Support (PDF, 357 KB)
Income Support Application Schedule B - Sponsor Information (PDF, 176 KB)
Income Support Application Schedule C - Declaration 18 and 19 yr old (PDF, 92 KB)
Direct Deposit Registration (AISH/Income Support/Learner) (PDF, 175 KB)
Application for Emergency Prescription(s)/Drugs (PDF, 123 KB)
Contact
Contact your Income Support worker for all related Income Support questions.
If you do not know how to reach your worker, contact your local Alberta Supports or Alberta Works Centre.
Alberta Supports Contact Centre
To connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: css.ascc@gov.ab.ca
24-hour Emergency Income Support Contact Centre
Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll free: 1-866-644-5135
Fax: 780-422-9681
Email: css.iscc@gov.ab.ca