COVID-19 Updates: State of public health emergency declared.
- Public health restrictions to reduce transmission are now in effect.
- Book your vaccine: Everyone 12+ can get first and second doses now.
- Get the facts: Vaccines are safe and save lives.
In alignment with the guidance from Alberta’s Chief Medical Officer of Health, Alberta Supports Centres are temporarily suspending in-person services until further notice. If you are currently receiving benefits or services and need assistance, call your caseworker or local office directly from Monday to Friday, between 8:15 am to 4:30 pm. All other enquiries, call the Alberta Supports Contact Centre at 1-877-644-9992, or in Edmonton 780-644-9992.
Steps to apply
Step 1. Fill out an application
There are 3 ways to start the Income Support application process:
Online application
Fill out the form
Fill out the Income Support Application Form (PDF, 284 KB) and bring it to your nearest Alberta Supports or Alberta Works Centre.
Paper application
Pick up a paper application from your nearest Alberta Supports or Alberta Works Centre, complete it, and return it to your nearest centre.
Step 2. Meet with an Income Support worker
Once you submit your application, you will get instructions explaining the next steps including how to set up a meeting with a worker to discuss your application.
Bring these documents to your meeting with the worker:
- identification
- proof of assets
- banking information
- proof of employment income
- medical forms (if you cannot work)
- immigration papers if you came to Canada in the last 10 years
The Income Support application process typically takes approximately 2 weeks, but emergency needs can be met in as little as 2 days.
Additional forms
Income Support Application Schedule A - Child Support (PDF, 357 KB)
Income Support Application Schedule B - Sponsor Information (PDF, 176 KB)
Income Support Application Schedule C - Declaration 18 and 19 yr old (PDF, 92 KB)
Direct Deposit Registration (AISH/Income Support/Learner) (PDF, 175 KB)
Application for Emergency Prescription(s)/Drugs (PDF, 123 KB)
Contact
Contact your Income Support worker for all related Income Support questions.
If you do not know how to reach your worker, contact your local Alberta Supports or Alberta Works Centre.
Alberta Supports Contact Centre
Connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: [email protected]
24-hour Emergency Income Support Contact Centre
Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll free: 1-866-644-5135
Fax: 780-422-9681
Email: [email protected]
Report suspected fraud
Report fraudulent behaviour or abuse of funds in Community and Social Services programs and services.
Was this page helpful?
Your submissions are monitored by our web team and are used to help improve the experience on Alberta.ca. If you require a response, please go to our Contact page.
You will not receive a reply. Submissions that include telephone numbers, addresses, or emails will be removed.