Steps to apply

Step 1. Fill out an application

There are 2 ways to start the Income Support application process:

Online application

Apply online

Call Alberta Supports

Call the Alberta Supports Contact Centre at at 1-877-644-9992, or in Edmonton 780-644-9992 to start your application.

If you need in-person services, please call or visit your local Alberta Supports Centre to request an appointment.

Step 2. Assessment with an Income Support worker

Once you submit your application, you will get instructions explaining the next steps including the process for a worker to connect with you to discuss your application.

Please have these documents ready to submit to the worker when you are contacted:

  • identification
  • proof of assets
  • banking information
  • proof of employment income
  • medical forms (if you cannot work)
  • immigration papers if you came to Canada in the last 10 years

The Income Support application process typically takes approximately 2 weeks, but emergency needs can be met in as little as 2 days.

Additional forms

Income Support Application Schedule A - Child Support (PDF, 357 KB)
Income Support Application Schedule B - Sponsor Information (PDF, 176 KB)
Income Support Application Schedule C - Declaration 18 and 19 yr old (PDF, 92 KB)
Direct Deposit Registration  (AISH/Income Support/Learner) (PDF, 175 KB)
Application for Emergency Prescription(s)/Drugs (PDF, 123 KB)


Contact your Income Support worker for all related Income Support questions.

If you do not know how to reach your worker, contact your local Alberta Supports or Alberta Works Centre.

Alberta Supports Contact Centre

Connect with the main Alberta Supports Contact Centre:

Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: [email protected]

24-hour Emergency Income Support Contact Centre

Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.

Hours: 24/7
Toll free: 1-866-644-5135
Fax: 780-422-9681
Email: [email protected]

Report suspected fraud

Report fraudulent behaviour or abuse of funds in Community and Social Services programs and services.

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