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In recent years, 'gas and dash', robberies and other violent incidents at retail fuel outlets and convenience stores have resulted in worker deaths and serious injuries.

To improve worker safety, fuel and convenience stores must:

  • require customers prepay for fuel
  • have violence prevention plans with industry specific components

These new measures took effect on June 1, 2018, as part of the Occupational Health and Safety (OHS) changes.


Prepay fuel

Prepaying for fuel may include:

  • paying at the pump
  • paying the attendant before fuelling
  • preauthorizing a debit or credit card or leaving cash with the attendant before fuelling
  • having an account at the fuel outlet (including fleet cards)


Violence prevention plans

In addition to the violence prevention plan that all employers must implement, retail fuel outlets and convenience stores must also have:

  • cash handling procedures and minimal cash on premises
  • time-lock safes that cannot be opened between 11 pm and 5 am
  • limited quantities of certain items available between 11 pm and 5 am
  • good visibility inside and outside premises
  • video monitoring
  • signage to inform of time-lock safes, limited quantities and video monitoring
  • personal emergency transmitters for workers working alone
  • mandatory training for workers in all violence plan aspects


Resources for retailers

Resources have been provided to help retailers communicate these changes to their customers, including:

  • postcards for consumers
  • mandatory prepay stickers for gas pumps
  • window decals outlining components of the violence prevention plans

To receive a copy of these resources:


Connect with OHS:

Phone: 780-415-8690 (Edmonton)
Toll free: 1-866-415-8690 
TTY: 780-427-9999 (Edmonton)
TTY: 1-800-232-7215

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