Contact us – For parents and families

Childcare Connect

Childcare Connect is a free helpline for all your childcare questions.

You can call to:

• report incidents, concerns or complaints related to a childcare program (learn more about how to file a report)
• learn about childcare options in your area (for example, daycares, preschools, family day homes and out-of-school care)
• understand the difference between licensed and unlicensed childcare to make an informed decision
• get help finding a licensed program that fits your family’s needs
• ask questions about your provider’s optional services and fees
• check if an unlicensed provider has received a stop order in the past 24 months
• ask any other childcare-related questions

For questions about subsidy, contact the Childcare Subsidy team directly.

Related

• Report an incident or concern
• Quality, safety and compliance
• Understand Alberta’s childcare system – For parents and families
• Find childcare