Alberta Childcare Family Portal

Overview

Alberta has built a digital portal to connect families directly with the licensed childcare system. The Alberta Childcare Family Portal gives parents and guardians user-friendly, personalized access to their child’s enrollment records in one secure place.

The portal also helps modernize Alberta’s childcare system and show how public funding is being used to reduce childcare fees for families.

Who it is for

The portal is designed for all families using licensed childcare in Alberta, including those who do not receive government funding to reduce their childcare fees.  It is being rolled out in phases, so families will get access at different times depending on when their program is added to the system.

How it works

When your child is enrolled in a licensed daycare, preschool, out-of-school care or family day home program, your provider asks for your informed consent to collect specific information to create a childcare record. Your provider also enters these records into a provincial registration system, where they are kept confidential and secure.

Your child’s personal information is used to generate a unique Child Care Participant Number (CCPN), similar to an Alberta Healthcare Number. Government can use that number to check whether your provider’s funding claims are correct, even if you switch to a new childcare program. 

That information includes:

• your child’s full name
• your child’s date of birth
• your name and contact info, as their parent or guardian
• enrolment details (start and end dates, your child’s age category and whether they are registered for full or part-time care)

How to access the portal

Between May and October, the portal is launching in phases to keep the system stable and provide the best possible experience for everyone. Once your licensed childcare program is scheduled to start using the portal, your provider will send you more information on what to expect.

Watch for an emailed invitation

Once the portal is available to your program, you should receive an email from "[email protected]" inviting you to sign in and view your child’s record online.

A unique portal link is generated for every child in the system, so you might receive more than one email if you have multiple children attending programs that have access to the portal. You will need to open all the emails and follow the sign-in process for each child.

Sign in with your Alberta.ca ID

To keep all childcare records secure and confidential, parents and guardians must sign in with their Alberta.ca account. If you do not have one yet, the portal will ask you to create an Alberta.ca account before you continue. This step is necessary to keep your child’s information safe.

To make sure you are the only one who can see your child’s information, the first name, last name and email address you use when signing in to the portal with your Alberta.ca account must exactly match the contact information you gave your childcare provider when they registered your child for care.

For added security, you will also be asked to enter a date of birth for each of your children who attend licensed care.

Where to get support

If your childcare program is using the family portal, you can contact Childcare Connect for help accessing or navigating it:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll-free: 1-844-644-5165
Email: [email protected]