Complaints about a civil enforcement agency

To file a complaint

1. Contact the appropriate civil enforcement agency.
2. Clearly describe your concern.
3. Identify what resolution you’d like to occur.

If your complaint isn’t resolved

1. Prepare a letter or email that:
   • describes your concerns
   • contains both yours and the other party’s name and contact information
   • includes copies of any communication that you’ve had with the civil enforcement agency
2. Send your letter or email to:
   Office of the Sheriff – Civil Enforcement
   Alberta Justice
   Justice Services Division
   2nd Floor, 108th Street Building
   9942 108 Street
   Edmonton, Alberta  T5K 2J5
   Email: [email protected]

Responding to you

Based on your letter or email, the Office of the Sheriff – Civil Enforcement may choose to:

• conduct an investigation if there appears to be an act of misconduct committed by a civil enforcement agency employee (for example, bailiff)
• resolve your complaint through another dispute resolution process

The Office will contact you about the outcome of your complaint.

The Office doesn’t deal with complaints regarding legal decisions. Such matters involve appeals at the Court of Appeal.