Alberta Supports

The Alberta Supports Contact Centre phone line is available to all Albertans, including evacuees, to provide information about wildfire supports.

• Call toll-free at 1-877-644-9992
• Hours of operation:
  • 7:30 am to 8 pm weekdays

Alberta Supports Centres near communities impacted by wildfires are available to support Albertans in need of emergency financial assistance.

• Hours of operation:
  • 8:15 am to 8 pm weekdays
  • 9 am to 3 pm Saturday and Sunday
• For emergency financial assistance outside these extended hours, call the Income Support Contact Centre toll-free at 1-866-644-5135 (available 24 hours a day, 7 days a week)

Alberta Supports Centre locations with extended hours

Fort McMurray Alberta Supports Site

• Main Floor Provincial Building, 9915 Franklin Avenue, 780-743-7428

Hinton Alberta Supports Site

• 568 Carmichael Lane, 780-865-8273

Last updated: June 10 at 9 am

You may be eligible to apply for emergency financial assistance to help with unexpected emergencies if you can’t access other resources or wait until your next pay-cheque or government benefit cheque.

How to apply

• Visit an Alberta Supports Centre or call the Income Support Contact Centre at 1-866-644-5135

Eligibility

• Evacuees who have a disability, medical condition or other family needs and are unable to stay in an evacuation centre can request emergency financial assistance to cover hotel accommodations.
• People normally covered by Indigenous Relations and Northern Affairs Canada may be issued benefits if these individuals are unable to access federal supports and services.
• Income Support clients who are evacuated will be issued an emergency core essential benefit.
• AISH clients who are evacuated will be issued AISH emergency food benefits.
  • The AISH program provides emergency benefits to assist people with costs for essential needs like accommodation, food, medical costs, clothing and transportation.
  • If you receive AISH and you need additional support, call your AISH worker or 310-4455 (available 24 hours a day, 7 days a week).

How it works

• Albertans in need of emergency financial benefits may qualify for assistance with:
  • Accommodation (actual cost)
  • Food
  • Clothing
  • Transportation - may be issued if an evacuee needs to get to evacuation site, family, another place of safety
  • Health benefits - prescriptions, medical supplies, optical, dental may be issued as needed
• Albertans who go to an Alberta Supports Centre or call the Income Support Contact Centre will be asked to connect with their local reception centre to register and access services.
• Staff may authorize a hotel if the reception centre does not provide temporary housing or if you cannot stay at the reception centre due to medical issues, family composition, or disability.
  • Staff working at a reception centre would facilitate hotel stays through the Income Support Contact Centre.

Last updated: May 17 at 2:30 pm