COVID-19 Updates: State of public health emergency declared.
Consult the topics below to find solutions to common problems you may encounter when submitting your registration for the Vaccine Incentive Debit Card.
We are investigating technical issues users are experiencing and will update this page with new troubleshooting tips as they are available. If your issue is not addressed, check back for updates.
If you're having trouble registering for your MyAlberta Digital ID account, contact the MADI helpdesk.
The portal won’t recognize my mailing address as correct
Carefully review the address that you provided and ensure it is correct. If it is correct, you can submit your registration without clearing the address warning.
I don’t have a telephone number
If you don’t have a phone number, you can enter 587-111-1111 to proceed with your registration.
My information wasn't accepted
You must be 18 years or older to be eligible for this program. If you are over 18 and your birthdate was not accepted when you were filling out the entry form, make sure your birthday and date of immunization are entered correctly and try again.
If your postal code was not accepted, make sure it meets the required formatting and try again.
- Don't use a hyphen when entering your postal code (T1A-1A1).
- The system will accept postal codes with spaces and with no space (T1A 1A1, T1A1A1).
I can't submit my entry after fully filling out the form
If you are unable to submit your lottery entry, even after fully filling out the form, try refreshing the page and filling it out again.
Check the information in your form to make sure it matches the formats specified on the webpage.
If you are still unable to submit your entry, try clearing your browser's cache or use a different browser or device. Learn how to clear your cache:
The form says I’ve already submitted an entry
Each individual is only able to submit one entry into the $100 COVID-19 Vaccine Incentive Program.
Read the rules of the incentive program to learn more.
My debit card hasn’t arrived yet
The first 15,000 Albertans who register for a $100 prefilled debit card, and whose registrations are validated against the Government of Alberta’s immunization data, will receive their debit cards in the mail starting in late September. Additional cards will be mailed out in November and December.
Why we require name, birthdate and gender to match Alberta Personal Health Cards
We will use your name, birthdate and gender to validate that you received your first or second dose of COVID-19 vaccine between September 3 and October 14, 2021. You must consent to this use of your health information in the acknowledgement form before you are able to submit your registration.
How we validate registrations
Registrations will be compared to Alberta Health’s immunization data submitted by immunization providers across the province. Your name, birthdate, gender and date of immunization on the incentive program portal must match our data for your registration to be eligible.
Notifying unsuccessful registrants
Alberta Health will send emails to unsuccessful registrants in late October/early November.
Any communication about the $100 COVID-19 Vaccine Incentive Program will come from an "@gov.ab.ca" email address.
Revoke consent from program
Remove your registration from the vaccine incentive debit card program by completing the form below.
By submitting this form, you are stating that you do not consent to have your health information used to receive a $100 debit card and will no longer be eligible for the COVID-19 Vaccine Incentive Program. This action cannot be undone.
This information is collected so that we can update your registration.
The personal information is being collected and used pursuant to section 33(c) and section 39(1)(a) of the Freedom of Information and Protection of Privacy (FOIP).
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