RTDRS offices are temporarily closed to the public.
RTDRS is conducting all hearings by phone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.
Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but there may be a delay in scheduling while COVID-19 is being managed.
For more information, visit COVID-19 info for Albertans.
The Residential Tenancy Dispute Resolution Service (RTDRS) is faster, less formal and less expensive than going to the courts.
Landlords and tenants may make an application for remedies under the Residential Tenancies Act and the Mobile Home Sites Tenancies Act Information on what landlords and tenants can apply for is found in the RTDRS eligibility section.
The RTDRS may accept applications of up to $50,000. Applications must be made within 2 years from the date that a potential claim is discovered.
The party filing the application is called the applicant. The other party to the dispute is called the respondent.
Once an application is filed, the RTDRS will set a date, time and location for the hearing. The applicant must deliver a copy of the filed application to the respondent.
A Tenancy Dispute Officer will conduct the hearing, make a decision and issue a binding order that is enforced at the courts. The Tenancy Dispute Officer will conduct themselves according to the RTDRS Code of Conduct (PDF, 295 KB).
The RTDRS adheres to the processes outlined in the RTDRS Rules of Practice and Procedure.
The Residential Tenancy Dispute Resolution Service (RTDRS) is subject to several rules, procedures, laws and regulations including the Residential Tenancies Act and the Mobile Home Sites Tenancies Act.
- Amendments to the Residential Tenancies Act and regulations in 2004 and 2005 allowed for the creation of the service.
- Amendments to the Mobile Home Sites Tenancies Act (MHSTA) and regulations in 2020 allowed for RTDRS to expand its jurisdiction to hear MHSTA related applications.
The Residential Tenancy Dispute Resolution Service Regulation establishes the authority to operate the service. The Rules of Practice and Procedure describe how the RTDRS operates.
The Freedom of Information and Privacy Act applies to the RTDRS. See RTDRS's Directory of Personal Information Banks for more information.
External legal resources
- Student Legal Services (Edmonton)
- Phone: 780-492-8244
- Student Legal Assistance (Calgary)
- Phone: 403-220-6637
- Edmonton Community Legal Centre
- Phone: 780-702-1725
- Central Alberta Community Legal Clinic (Red Deer)
- Lawyer Referral Service
- Alberta Residential Landlord Association
- Phone: 780-413-9773
- Calgary Residential Rental Association
- Phone: 403-265-6055
- Calgary Legal Guidance
- Phone: 403-234-9266
- Centre for Public Legal Education Alberta
- Laws for Landlords and Tenants
- Landlord and Tenant Advisory Board
- Phone: 780-496-5959
Select option 2.
- Phone: 780-496-5959
- Alberta Real Estate Foundation
- Accessible Housing Society
RTDRS Written Decisions
Examples of written decisions made by the RTDRS can be found on CanLII at https://www.canlii.org/en/ab/abrtdrs/.
Edmonton Resolution Support Centre
8th Floor, John E. Brownlee Building
10365 97 Street