The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court.
Landlords and tenants can submit applications online using the RTDRS eFiling Service.
- RTDRS offices are temporarily closed to the public
- RTDRS conducts all hearings by phone
Information on what landlords and tenants can apply for is found in the RTDRS eligibility section.
The RTDRS may accept applications involving claims of up to $50,000. Applications must be made within 2 years from the date that a potential claim is discovered.
The party filing the application is called the applicant. The other party to the dispute is called the respondent.
Once an application is filed, the RTDRS will set a date, time and location for the hearing. The applicant must deliver a copy of the filed application to the respondent.
A Tenancy Dispute Officer will conduct the hearing, make a decision and issue a binding order that is enforced at the courts. The Tenancy Dispute Officer will conduct themselves according to the RTDRS Code of Conduct (PDF, 295 KB).
The RTDRS adheres to the processes outlined in the RTDRS Rules of Practice and Procedure.
The Residential Tenancy Dispute Resolution Service (RTDRS) is subject to several rules, procedures, laws and regulations including the Residential Tenancies Act and the Mobile Home Sites Tenancies Act.
- Amendments to the Residential Tenancies Act and regulations in 2004 and 2005 allowed for the creation of the service.
- Amendments to the Mobile Home Sites Tenancies Act (MHSTA) and regulations in 2020 allowed for RTDRS to expand its jurisdiction to hear MHSTA related applications.
The Residential Tenancy Dispute Resolution Service Regulation establishes the authority to operate the service. The Rules of Practice and Procedure describe how the RTDRS operates.
The Freedom of Information and Privacy Act applies to the RTDRS. See RTDRS's Directory of Personal Information Banks for more information.
External legal resources
- Student Legal Services (Edmonton)
- Phone: 780-492-8244
- Student Legal Assistance (Calgary)
- Phone: 403-220-6637
- Edmonton Community Legal Centre
- Phone: 780-702-1725
- Central Alberta Community Legal Clinic (Red Deer)
- Lawyer Referral Service
- Alberta Residential Landlord Association
- Phone: 780-413-9773
- Calgary Residential Rental Association
- Phone: 403-265-6055
- Calgary Legal Guidance
- Phone: 403-234-9266
- Centre for Public Legal Education Alberta
- Laws for Landlords and Tenants
- Alberta Real Estate Foundation
- Accessible Housing Society
RTDRS Written Decisions
Prior written decisions made by the RTDRS can be found on the CanLII website.
Edmonton Resolution Support Centre
8th Floor, John E. Brownlee Building
10365 97 Street