Contact RTDRS

Contact information for the Residential Tenancies Dispute Resolution Service.

RTDRS conducts all hearings by phone. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.

Email [email protected] or phone 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS. The RTDRS does not accept applications or evidence via this email address.

Emails are not received by RTDRS staff for up to 48 to 72 hours after the email has been sent. If your email is of an urgent nature please fax us at 780-644-2266 or call us at toll-free 310-0000, then 780-644-3000.

Updating your phone number for a hearing

To update your telephone number for an upcoming hearing call 403-297-8550. Leave a message with your case number, full name and telephone number. This phone number is for messages only and will not be answered.


Front counter service (Edmonton or Calgary)

Hours: 9:30 am to 11:30 am, and 1:30 pm to 3:30 pm (open Monday to Friday, closed statutory holidays).

  • Calgary address

    Main Floor, Rocky Mountain Plaza
    180, 615 Macleod Trail SE
    Calgary, Alberta T2G 4T8

  • Edmonton address

    44 Capital Boulevard, Main Floor
    10044 108 Street NW
    Edmonton, Alberta T5J 3S7

Information line

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]