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Part of Residential Tenancy Dispute Resolution Service (RTDRS)

If you have been served with an RTDRS application

You must be available on the date and time of a hearing as shown on the Notice of Telephone hearing in the RTDRS package you were served.

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Residential Tenancy Dispute Resolution Service (RTDRS)

Updating your telephone number

It is your responsibility to make sure the RTDRS has your current telephone number.

  • To update your number for an upcoming hearing, call 403-297-8550.
  • Leave a message with:
    • Your case number
    • Your full name
    • Your telephone number
  • This number is for messages only; it will not be answered live.

Representation

You may have a representative attend on your behalf.

  • Ensure the RTDRS has the representative’s correct telephone number.
  • If neither you nor your representative attend, the hearing may proceed without you, and an order may be issued against you. This order may have serious consequences.

How you can defend yourself

  1. Provide evidence in defence of the application.
  2. Provide evidence in defence of the application and file your own separate application for remedies being claimed against the applicant.

Important: Only claims included in the current application will be heard. If you are seeking compensation, you must file your own application, not just submit defence evidence.

Provide evidence in defence of the application

If you:

  • Have been served with an RTDRS application, and
  • Do not agree with the claims
  • you must prepare to defend yourself at the hearing.

Submitting evidence

  • Provide a copy of your evidence to both the RTDRS and the applicant least 24 hours before the hearing.
  • Evidence submitted late may not be accepted by the Tenancy Dispute Officer.
  • Follow the RTDRS Evidence Tip Sheet instructions to ensure proper submission.

Online submission

  • Evidence can be submitted via the RTDRS eFiling portal.
  • To obtain the code that will give you access to your case, call the RTDRS at either:
    • Calgary: 403-297-2861
    • Edmonton: 780-644-4330
  • See the How to Submit Applications and Other Documents to the RTDRS tip sheet for step by step instructions on how to submit your evidence via the RTDRS eFiling Service.
  • Allow at least one full business day for processing before your documents appear on the case file.

File your own application

If you

  • Believe you have a claim to make against the party who served you with an RTDRS application, you can file your own separate application.
  • Applications must be filed within 2 years of discovering the potential claim.
  • Follow the instructions for filing an application found
  • Pay the $75 filing fee

Note that you must file your application, and serve notice on the other party, before the hearing date for the application that was served on you if you want the Tenancy Dispute Officer to consider whether the two applications can be heard at the same time.

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