The Residential Tenancy Dispute Resolution Service (RTDRS) is subject to several rules, procedures, laws and regulations including the Residential Tenancies Act and the Mobile Home Sites Tenancies Act.

The Residential Tenancy Dispute Resolution Service Regulation establishes the authority to operate the service. The Rules of Practice and Procedure describe how the RTDRS operates.

The Freedom of Information and Privacy Act applies to the RTDRS. See RTDRS's Directory of Personal Information Banks for more information.

Privacy Policies for Landlords

Legal resources

Past RTDRS decisions

Prior written decisions made by the RTDRS can be found on the CanLII website.

Report a landlord or tenant offence

Alberta’s Consumer Investigations Unit (CIU) investigates potential violations of consumer protection and tenancy laws. Consumers may submit a complaint when they have reason to believe a landlord or tenant has committed an offence under the Residential Tenancies Act or Mobile Home Sites Tenancies Act or related regulations. Find more information on how to submit a consumer complaint.

If there is reason to believe a landlord or tenant has committed a criminal office, report this to the local police service.


Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options