What is an appeal
An appeal is when you ask an appeal panel to review a Persons with Developmental Disabilities (PDD) program decision that affects you. The appeal panel:
- is made up of private citizens who are not Government of Alberta employees
- has the authority and training to hear your appeal
- may agree with, reverse or change the PDD program’s decision
Who can appeal
You can appeal a decision the PDD program made if you are:
- receiving services or applied to receive services, and
- affected by the decision about those services
What can be appealed
Under the Persons with Developmental Disabilities Services Act and Regulation (PDD Act and Regulation) you have the right to appeal most decisions the PDD program makes. These are general guidelines about decisions the appeal panel can and cannot review:
The appeal panel can review decisions about:
- your eligibility for services
- the type of services and the amount provided
They may agree with, reverse or change the PDD program’s decision.
The appeal panel cannot review decisions to:
- refuse to enter into a contract with a service provider
- end a contract with a service provider
- change a contract with a service provider
For more detailed information, review the PDD Act and Regulation or contact the Appeals Secretariat.
Steps to file an appeal
Make sure to appeal within the 45-day deadline from the date you:
- got the decision in person, by phone, email or letter
- were told about your right to appeal
The deadline to appeal will be different if you choose to try mediation to resolve the concern first. Mediation is when a person who does not work for the PDD program helps you and the PDD program reach a decision that is agreeable to everyone involved. Your PDD worker will help arrange mediation.
If you choose mediation first and are not happy with the outcome, you can file an appeal up to 30 days from the date mediation ends.
Step 1. Complete a notice of appeal
PDF form issues
Fillable PDF forms do not open properly on some mobile devices and web browsers. To fill in and save the form:
- Save the PDF form to your computer – click or right-click the link and download the form.
- Open the PDF form with Adobe Reader. Fill it in and save it.
If you are still having problems opening the form, contact PDF form technical support.
Fill out an appeal form
- Download: open the Persons with Developmental Disabilities Program Notice of Appeal form in Adobe Reader, read the instructions, fill it in, save it, then print it. Or, print a copy and fill it in.
- Paper copy: contact the Appeals Secretariat to pick up a form or have it sent to you by email, fax or mail. When you get it, read the instructions and fill it in.
- Make sure the form is signed.
- Include an Authorization form (PDF, 71 KB) if someone will be acting on your behalf throughout the appeal process.
- Keep a copy for your files.
Step 2. File your notice of appeal
Make sure to:
- include your signed Notice of Appeal form and the Authorization form if someone will be acting on your behalf
- include a copy of the letter with the PDD decision you are appealing, if you received one
- keep copies of all documents for your own files
Submit your documents by:
- scanning and emailing them to [email protected], or
- mailing, faxing or taking them to the Appeals Secretariat office or Disability Services office
After you file an appeal
The Appeals Secretariat will review your Notice of Appeal to see if:
- it is a decision that can be appealed under the PDD Act and Regulation
- you filed your appeal within the deadlines
They will contact you if they need to:
- get more information
- find out why you were unable to appeal within the deadlines
Once the Appeals Secretariat has all the information they need, they will decide whether to accept your appeal.
If your appeal is accepted
The Appeals Secretariat will send you a letter saying your appeal has been accepted. They will also contact the PDD program to see if you tried the PDD dispute resolution process to resolve your concern. The process includes 3 options:
- talking to the PDD program
- requesting a PDD program decision review
If you have not tried the dispute resolution process before filing your appeal, the Appeals Secretariat will refer you to the PDD program. You will have 30 days to work with them and try one or more options to resolve your concern.
If you resolve your concern through the dispute resolution process, you can choose to withdraw your appeal. If you do not, the Appeals Secretariat will continue your appeal.
If your appeal continues
The Appeals Secretariat will start setting up your appeal hearing. Contact them, if you:
- need an interpreter since all hearings are in English
- want to get information about organizations that may be able to help you with your appeal
- are waiting for any new information related to the appeal
- want to withdraw your appeal
- have moved or changed your phone number or email so they can reach you to give you the hearing date – if you do not take part when the hearing is scheduled, it may happen without you and your right to appeal will end
If your appeal cannot be accepted
The Appeals Secretariat may decide your appeal cannot be accepted for these reasons:
- the appeal is for a PDD program decision that cannot be appealed under the PDD Act and Regulation and/or
- you do not have a reasonable explanation for missing the appeal deadlines
When your appeal cannot be accepted, the Appeals Secretariat sends you a letter saying it cannot be accepted. Your appeal will be closed and not go to the appeal panel.
If you think the Appeals Secretariat’s decision is unfair, you cannot appeal their decision to the appeal panel. However, you have 2 options:
Option 1. File a complaint to the Ombudsman
You can make a complaint to the Alberta Ombudsman’s office. They cannot reverse or change an Appeals Secretariat decision, but they can:
- review the appeal process
- make recommendations, including that the Appeals Secretariat re-consider the case
Option 2. Apply for a judicial review
A judicial review happens through the Court of King’s Bench. The Court cannot reverse or change an Appeals Secretariat decision, however they can decide if the Appeals Secretariat:
- acted within its legal authority
- followed a fair process
- made a reasonable decision based on the situation
When a judicial review happens, the Court:
- cannot make a new decision
- will send the case back for the Appeals Secretariat to consider again if it agrees the decision is unfair – if this happens, a different person from the Appeals Secretariat may consider your appeal
If you wish to apply for a judicial review, you must:
- file an Originating Application for Judicial Review, Form 7, Alberta Rules of Court, Rule 3.8) with the Court within 6 months from the date the Appeals Secretariat made its decision
- decide if you need a lawyer to assist you – if you do, then contact the Law Society of Alberta’s referral service at 1-800-661-1095 or Legal Aid Alberta at 1-800-845-3425 for help finding one
Find out what happens before, during and after the appeal hearing.
Withdrawing an appeal
You can withdraw your appeal at any time. This means it is stopped and you no longer want to appeal the PDD program’s decision. Tell the Appeals Secretariat as soon as you choose to withdraw your appeal.
The Appeals Secretariat is a neutral government office that runs separately from the PDD program.
Connect with the Appeals Secretariat:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed noon to 1 pm and statutory holidays)
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]
2nd floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta T6H 5Z2
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