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COVID-19 Updates: Taking steps to return to normal.
What to do if the Income Support program gives you more money than you are eligible to receive.
Overpayments happen when:
If an overpayment happens you can respond to it before it becomes a debt. Once it becomes a debt, you will have to repay the benefits you were given that you were not eligible to receive.
When an overpayment is assessed, you’ll be sent a Notice of Overpayment. You will have 30 days to file an appeal.
Contact your worker if you have questions about how the overpayment was calculated or how to submit a request to appeal the decision.
When an overpayment becomes a debt, it means you must pay the Government of Alberta back for the benefits that you were not eligible to receive. The Government of Alberta will start collecting a debt when:
Debt is usually collected through a monthly deduction from your Income Support benefits.
If your Income Support file closes, you are still required to pay your debt. Income Support will send you a letter to explain how to make these payments.
If you do not make payment arrangements, your debt may be sent to a collection agency.
Contact your Income Support worker for all related Income Support questions.
If you do not know how to reach your worker, contact your local Alberta Supports or Alberta Works Centre.
Connect with the main Alberta Supports Contact Centre:
Hours: 7:30 am to 8 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-877-644-9992
Email: [email protected]
Get emergency financial assistance to help with basic needs like shelter, food, clothing and transportation.
Hours: 24/7
Toll free: 1-866-644-5135
Fax: 780-422-9681
Email: [email protected]
Report fraudulent behaviour or abuse of funds in Community and Social Services programs and services.
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