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This service is for parents, guardians and others with a significant connection to a child or youth. The focus is on the best interests of the child.

The mediation process includes these parties:

  • parents or guardians
  • a caseworker
  • a supervisor
  • other participants including children and youth (if the other parties agree)

A mediation discussion, which is conducted by an impartial mediator, may include these topics:

  • safety concerns
  • visits with children
  • expectations and timelines
  • communication between the parties
  • long-term plans for a child
  • family disputes affecting a child’s safety

These discussions are private and will not be used in court unless all the parties agree.

You can consult a lawyer at any time during the mediation process. You’ll receive a written copy of any agreements made during the process.


Connect with your caseworker for more information:

Hours: 8:15 am to 12 pm, 1 pm to 4 pm (open Monday to Friday closed statutory holidays)

Calgary and area
Phone: 403-297-6981

Edmonton and area
Phone: 780-427-8432

Other areas in Alberta
Phone: 780-427-8350