Emergency – Call 911
For emergency ambulance service, call 911
Ground ambulance services
Alberta Health Services (AHS) is responsible for ground ambulance services in Alberta.
- AHS and 33 contracted emergency medical services (EMS) operators supply ground ambulance services throughout Alberta.
- Ground ambulance services are available 24 hours a day, 7 days a week, every day of the year.
- Over 500,000 events occur each year, involving more than 500 ambulance vehicles and about 5,500 EMS practitioners.
In emergency situations, EMS crews assess and treat people who are injured or sick and, if further treatment is needed, transport people to the most appropriate health care facility.
Air ambulance services
Physicians, hospitals or EMS practitioners arrange air ambulance services through the AHS EMS Central Communications Centre in Edmonton.
Members of the public cannot make arrangements for provincial air ambulance services on their own.
Fixed-wing ambulance service
AHS contracts 11 fixed-wing aircraft to provide 24-hour air ambulance services throughout the province transporting about 7,000 patients each year.
The fixed-wing air ambulance program has bases in:
- Fort McMurray
- Fort Vermilion
- Grande Prairie
- High Level
- Lac La Biche
- Medicine Hat
- Peace River
- Slave Lake
Helicopter ambulance service
Helicopter-based air ambulance services and transport are provided by:
- the Shock Trauma Air Rescue Society (STARS) from bases in Calgary, Edmonton and Grande Prairie
- the Helicopter Emergency Response Organization (HERO) for northeastern Alberta from Fort McMurray, and
- the Helicopter Air Lift Operation (HALO) for southeastern Alberta from Medicine Hat.
A number of charter helicopter operators provide rescue services to support patient care in remote areas of the province.
Ambulance fees and payment
The Alberta government provides funding for EMS. Only a small portion of the actual cost of the emergency health services (EHS) provided is charged to the patient, if they receive a bill at all.
- The Canada Health Act does NOT require EMS or ambulance services to be funded as an insured service.
- If you have any questions regarding an ambulance bill you have received, contact AHS.
All Albertans, regardless of where they live in the province, pay the same rate for ground ambulance service (PDF, 119 KB) in Alberta.
The provincial rate has two fees:
- $250 if a patient is not transported, or
- $385 if a patient is transported
An additional $200 is charged to a patient who is a non-resident of Alberta, whether the patient is transported or not.
Ambulance fee exemptions
Payment for ambulance services is the responsibility of the patient unless they are exempt.
Seniors, age 65 and over, enrolled in the Coverage for Seniors program do not receive a bill for ambulance services. The Alberta government pays the complete cost of ambulance services.
Health Canada pays the user fee for emergency medical services for First Nations people.
Albertans receiving health benefits through Income Support, Adult Health Benefits or Alberta Child Health Benefits are also exempt.
Non-group supplementary insurance
Albertans can avoid emergency ambulance charges by purchasing supplementary medical insurance, such as the Alberta Blue Cross Non-Group Coverage Plan or other supplementary plans offered by insurance providers.
Albertans transported by ground ambulance from one approved health facility to another do not receive bills for the costs involved.
Ambulance services outside Alberta and Canada
All Albertans, including seniors, must pay the cost of emergency ambulance services and interfacility transfers when travelling outside Alberta. These services are not covered by interprovincial health care agreements.
Air ambulance services are not insured services under the Canada Health Act, and in most provinces, are not covered by interprovincial agreements.
An Alberta ambulance will not travel out of the province to bring an injured or sick Albertan back to Alberta.
Whenever you travel outside of the province, it is recommended you have supplementary health insurance or travel medical insurance to assist with the cost of ground or air ambulance services, or other medical services you may need.
If you travel outside Canada, make sure you have a supplementary medical insurance plan that will cover the cost of ground or air ambulance transport back to Alberta.
EMS practitioners and paramedics
Alberta ground and air ambulance EMS practitioners respond to medical emergencies and transfer patients between health care facilities. All EMS practitioners are registered with the Alberta College of Paramedics, which governs paramedic practice in the province.
Under the Health Professions Act Paramedics Profession Regulation, there are 3 levels of EMS practitioners providing services in Alberta:
- Emergency Medical Responder (EMR)
- Primary Care Paramedic (PCP)
- Advanced Care Paramedic (ACP)
All EMS providers are guided by medical control protocols when providing care.
Ambulance standards and practices
The Alberta government sets and enforces standards and required practices for ambulance services. The governing legislation for ambulance services includes
- Emergency Health Services Act
- Emergency Health Services Act – Overview (PDF, 80 KB)
- Emergency Health Services (Interim) Regulation
- Licensing and Ambulance Maintenance Regulation
- Staff, Vehicle and Equipment Regulation
- Ambulance Vehicle Standards Code
- Ambulance Equipment and Supplies Standards – Ministerial Order 10/99 (PDF, 9 KB)
Ensuring public safety
The Ministry of Health inspects ambulances, medical supplies and equipment, and reviews operational policies and confirms they are being followed by EMS providers and operators.
An EMS specialist visits ground ambulance providers to confirm they are complying with existing legislation, policies and protocols.