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All questions, comments, or concerns that require your personal health information or health care number should be made in person, by telephone, fax or mail.
Due to high call volumes, it is recommended you read through our web content prior to calling.
- Download the AHCIP form you need – Update, add or remove a family member
- Replace a lost or damaged card
Get forms, register or update your health card information at a participating registry free of charge.
High call volumes
Due to high call volumes, you will have to wait on hold or you may be asked to call another time.
If you need to update your personal or family information, have lost or damaged your card, or to ask a question, call us.
If possible, have your personal health number ready when you call.
Office hours: 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays)
Toll free: 310-0000 before the phone number (in Alberta)
Toll free TTY: 1-800-232-7215
Email: [email protected] – For general information or non-personal questions only.
Important: Do not send personal information or completed forms by email.
Note: Faxing is not recommended if you are a new or returning applicant. We require photo identification and images do not come through clearly in the fax and the application is often returned.
Report misuse of AHCIP card
If you suspect someone is misusing their AHCIP card, or someone is using a card that is not theirs, call our tips line at 1-866-278-5104 (confidential call).
Mail completed forms and supporting documents, or inquiries to:
Attention: Alberta Health Care Insurance Plan
PO Box 1360, Station Main
Edmonton, Alberta T5J 2N3