COVID-19 Updates: Taking steps to return to normal.
If you need to update your personal or family information, have lost or damaged your card, or to ask a question, call us.
If possible, have your personal health number ready when you call.
Office hours: 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays)
High call volumes
Due to high call volumes, you will have to wait on hold or you may be asked to call another time.
If you know your health number and we have your current address, you can order your card using the Interactive voice response. Call 780-427-1432 and press 3, then follow the prompts. If you do not know your health number, press 0 to be transferred to an agent (for toll-free call 310-0000, then 780-427-1432).
Toll free: 310-0000 before the phone number (in Alberta)
Toll free TTY: 1-800-232-7215
Email: [email protected] – For general information or non-personal questions only.
All questions, comments, or concerns that require your personal health information or health care number should be made in person, by telephone, fax or mail.
Do not send personal information or completed forms by email.
Report misuse of AHCIP card
If you suspect someone is misusing their AHCIP card, or someone is using a card that is not theirs, call our tips line at 1-866-278-5104 (confidential call).
Mail completed forms and supporting documents, or inquiries to:
Attention: Alberta Health Care Insurance Plan
PO Box 1360, Station Main
Edmonton, Alberta T5J 2N3