Abuse helpline

Who to call

If you suspect an adult or child is being abused or neglected, help is just a phone call away.

The provincial abuse helpline will connect you to resources, supports, services and referrals to address your concerns. Callers can remain anonymous.

Call 1-855-4HELPAB (1-855-443-5722)

Hours of operation: 7:30 am to 8 pm, Monday to Friday

What to expect

• Anyone can call the abuse helpline to share concerns about alleged abuse or neglect.
• Be prepared to provide as much detailed information as you can about the alleged abuse or neglect.
• If you're calling with concerns about another person, you don't have to provide your name and contact information. However, it would be helpful in case there are additional questions.
• After listening to your concern, your call will be directed to the appropriate service or support.
• If the person you are concerned about already accesses provincial supports, Community and Social Services will follow up with the individual to offer additional help.

Signs of abuse or neglect

Physical

Actions causing discomfort, pain or injury.
Examples include hitting, slapping, pushing or kicking.

Emotional

Actions or statements causing anguish, fear or diminished self-esteem or dignity.
Examples include threatening, intimidating, harassing or humiliating.

Sexual

Non-consensual sexual contact, activity or behaviour.
Examples include unwanted or inappropriate touching.

Exploitation

Fraud, trickery or theft involving labour, money or property.
Examples include misusing a person's funds or assets.

Neglect

Failure to provide the basic level of care, such as food, clothing, shelter or medical treatment.

Not sure?

If you think someone is being abused or neglected, but you’re not sure, call the abuse helpline to discuss your concerns.

If you have reasonable and probable grounds to believe a child is being harmed or is in danger of being harmed, you have an obligation to report it. People can be fined for not reporting when a child is in need of intervention services under the Child, Youth and Family Enhancement Act.

Alberta Supports Contact Centre

The provincial abuse helpline is operated by the Alberta Supports Contact Centre.

Help is available in more than 100 languages.

• 1-877-644-9992 toll-free provincewide
• 780-644-9992 Edmonton
• 1-800-232-7215 TTY provincewide, ask to speak to Alberta Supports
• 780-427-9999 TTY Edmonton, ask to speak to Alberta Supports

Hours of operation: 7:30 am to 8 pm, Monday to Friday.