About Protection for Persons in Care

Learn what abuse is under the PPC Act, the role service providers play in client protection, related legislation, and forms and documents.


Protecting vulnerable adults in care is our first priority.

The Protection for Persons in Care Act (PPC Act) requires the reporting of abuse, and promotes the prevention of abuse involving adult clients who receive publicly funded care or support services.

The PPC Act requires service providers to take reasonable steps to protect clients from abuse while providing care or support services.

Abuse under the PPC Act

The PPC Act defines abuse as an act or omission that:

  • causes serious bodily harm
  • causes serious emotional harm
  • results in the administration, withholding, or prescribing of medication for an inappropriate purpose, resulting in serious bodily harm
  • subjects an individual to non-consensual sexual contact, activity, or behaviour
  • involves misappropriating, or improperly or illegally converting a significant amount of money or other valuable possessions
  • results in failing to provide adequate nutrition, adequate medical attention, or another necessity of life without valid consent, resulting in serious bodily harm

The individual involved is any person who allegedly abused a client or who allegedly failed to prevent abuse of a client.

The client must have been receiving care or support services from a publicly funded service provider at the time the alleged abuse occurred.


Protection for Persons in Care Act

  • Protection for Persons in Care (Ministerial) Regulation
  • Protection for Persons in Care Regulation

Continuing Care Act

Continuing Care Regulation

Continuing Care (Ministerial) Regulation

Hospitals Act

Alberta Housing Act

Mental Health Act

Supportive Living Accommodation Licensing Act

Service providers

Service providers under the PPC Act

Publicly funded service providers include, but are not limited to:

  • hospitals
  • nursing homes
  • group homes
  • shelters
  • lodges
  • addictions and mental health treatment and rehabilitation centres
  • supportive living settings
  • some of the Persons with Developmental Disabilities (PDD) funded care and support services settings
  • day programs, residential and care or support services funded by Alberta Health Services (for example, Home Care services)

Role of service providers

Service providers, their employees, and persons hired to provide services are responsible for keeping clients safe from abuse when providing care or support services.

They are required to:

  • take reasonable steps to protect clients from abuse and maintain a reasonable level of safety for the client
  • take all reasonable steps to provide for the immediate safety, security and well-being of all clients when notified that a report of abuse has been made

Learn more in A Guide to Understanding the Protection for Persons in Care Act

Documents and forms




Connect with Protection for Persons in Care:

Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Toll free: 1-888-357-9339 (in Alberta)
Phone: 780-422-1155 (out of province or country)
Fax: 780-415-8611
Email: [email protected]

This is NOT an emergency number and is open only during office hours. You can leave a message at any time.

Protection for Persons in Care
Station M, Box 476
Edmonton, Alberta  T5J 2K1