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Overview
A transportation network company (TNC) connects passengers with TNC drivers to provide pre-arranged transportation services for compensation. This is done exclusively through a transportation network, which can be an online-enabled application (or app), digital platform, software, a website or any other system offered that is used and operated by the TNC.
A transportation network automobile is a motor vehicle designed to carry 8 or fewer people, including the driver, and is used for pre-arranged rides through a TNC – it is not a taxi.
Taxi definition
A taxi is a vehicle that meets the municipal taxi rules and can accept street hails. Taxi companies are regulated by municipalities. If you have questions about taxi requirements, contact the municipality where you plan to operate.
Vehicles that operate as taxis or provide on-demand services cannot be used for TNC rides. TNC drivers are not allowed to pick up passengers from the street (street hails).
TNCs operating in Alberta
The Transportation Network Companies Regulation sets the rules for TNCs in Alberta.
Some municipalities also have local bylaws for ride-for-hire services. To operate legally, TNCs must follow provincial rules and any local bylaws in the communities where they provide service.
Summary of TNC requirements
Drivers
Drivers must be authorized by a TNC to provide rides and access the TNC's platform. TNCs must ensure drivers have:
- a Class 1, 2 or 4 driver’s licence
- a Police Information Check (a Vulnerable Sector Screen must be provided on the initial application)
- proof of insurance that covers driving for a TNC
A Class 5 driver’s licence is not enough. To upgrade your licence, visit a registry agent in Alberta. You will need a knowledge test, road test and medical fitness check.
Learn more:
Police checks must be done through your local law enforcement agency.
Vehicle registrations
Each TNC vehicle must have commercial vehicle registration and plates. The 1-55 (Ride-for-Hire Services) plate class is used for TNC vehicles.
Insurance
TNCs must have a motor vehicle liability policy or transportation network automobile insurance that meets the minimum coverage required by the regulation.
How to apply
To apply, download and complete the TNC Application form.
Audit and investigation process
The Government of Alberta may audit or investigate TNC records to ensure safety and compliance.
Contact
Connect with Carrier and Vehicle Programs if you have questions about the TNC program or to submit your application:
Hours: 8:15 am to 4:30 pm (open Monday to Friday, closed statutory holidays)
Phone: 403-340-5444
Toll free: 310-0000 before the phone number (in Alberta)
Email: [email protected]
Address:
Carrier and Vehicle Programs
4920 51 Street
Red Deer, Alberta T4N 6K8