Residential Tenancy Dispute Resolution Service (RTDRS)

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

Services and information

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

Landlords and tenants can apply for a hearing at the Residential Tenancy Dispute Resolution Service.

Follow these steps to apply for a hearing at the Residential Tenancy Dispute Resolution Service.

How to submit applications, track your cases and file case documentation on internet-enabled devices by accessing the RTDRS eFiling portal.

How to serve Residential Tenancy Dispute Resolution Service documents and what to do if you have been served with an application.

Follow these steps to apply for a hearing at the Residential Tenancy Dispute Resolution Service.

Find commonly used application forms, affidavits, notices and tip sheets.

Contact information for the Residential Tenancies Dispute Resolution Service.

Changes due to COVID-19

RTDRS offices are closed to the public

RTDRS is conducting all hearings by telephone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their telephone number for an upcoming hearing are asked to call 403-297-8550 and leave a message with their name, case number and telephone number.

RTDRS continues to accept applications through the online eFiling service. Email rtdrs@gov.ab.ca or call 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS.

Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but will not be scheduled for hearing while COVID-19 is being managed.

Protections for renters

New protections are in place for residential and mobile home site tenants facing financial hardship due to COVID-19:

  • Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020.
  • Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect.
  • Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time.
  • Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed. RTDRS will not hear applications that could lead to eviction due to non-payment while Alberta’s State of Public Health Emergency remains in effect, unless a reasonable attempt has been made to work out a payment plan.
  • Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments.

For more information about Alberta’s COVID-19 response, visit COVID-19 info for Albertans.

NEW: The Residential Tenancy Dispute Resolution Service (RTDRS) eFiling Service is now available. Landlords and tenants are able to submit their applications online.

Introduction

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants a method of resolving disputes without going to court.

Find out more about how RTDRS works.

Contact

Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: rtdrs@gov.ab.ca

View all contact options