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Residential Tenancy Dispute Resolution Service (RTDRS)

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

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Information regarding entry during the COVID-19 pandemic

Emergency access continues to be permitted as per the legislation. Access to units for non-emergency reasons is permissible, once the required notice has been provided and in accordance with applicable health orders, see the COVID-19 orders and legislation.

Continue acting safely to prevent the spread. Find out how at COVID-19 info for Albertans.

Introduction

The Residential Tenancy Dispute Resolution Service (RTDRS) is a quasi-judicial tribunal that offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court.

Landlords and tenants can submit applications online using the RTDRS eFiling Service.

  • RTDRS offices are temporarily closed to the public
  • RTDRS conducts all hearings by phone

Information on what landlords and tenants can apply for is found in the RTDRS eligibility section.

Contact

Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options.

Contact

Residential Tenancy Dispute Resolution Service

Toll free: 1-780-310-0000

RDTRS forms and documents

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