COVID-19: Stop the spike!

  • Follow the rules: Mandatory public health measures in effect across the province.
  • Get vaccinated: Everyone 30+ can book now. Everyone 12+ can book starting May 10.

Residential Tenancy Dispute Resolution Service (RTDRS)

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

Update: As of November 16, 2020, the RTDRS can accept all applications for remedies under the Mobile Home Sites Tenancies Act.

Changes due to COVID-19

As Alberta reopens, note that some temporary measures in response to COVID-19 are no longer in effect.

  • Scheduled rent increases may take effect provided proper notice has been given to tenants.
    • They were not permitted during the state of public health emergency that was in effect until mid-June, and cannot be collected retroactively for that period.
  • Late fees that are a reasonable estimate of the landlord’s losses can be applied to late rental payments if set out in the rental agreement.
    • Late fees were not permitted from April through June and cannot be collected retroactively for that period.
  • Landlords and tenants are encouraged to continue working together to develop payment plans where the tenant is struggling to pay rent due to the impacts of COVID-19. However, demonstration of a payment plan is no longer required to file an application to terminate a tenancy nor to recover possession due to non-payment of rent.
    • If the landlord and tenant have already agreed to a payment plan, that plan remains in place for the agreed-to time period.

Information regarding entry during the COVID-19 pandemic

Emergency access continues to be permitted as per the legislation. Access to units for non-emergency reasons is permissible, once the required notice has been provided and in accordance with applicable health orders, see the COVID-19 orders and legislation.

Continue acting safely to prevent the spread. Find out how at COVID-19 info for Albertans.

Landlords and tenants may submit applications online using the Residential Tenancy Dispute Resolution Service (RTDRS) eFiling Service.


The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants a method of resolving disputes without going to court.

Find out more about how RTDRS works.


Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options.