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COVID-19: State of public health emergency declared. Mandatory measures are in effect.

Residential Tenancy Dispute Resolution Service (RTDRS)

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

Services and information

Landlords and tenants involved in a dispute can apply to this service to help resolve their dispute.

Landlords and tenants can apply for a hearing at the Residential Tenancy Dispute Resolution Service.

Follow these steps to apply for a hearing at the Residential Tenancy Dispute Resolution Service.

How to submit applications, track your cases and file case documentation on internet-enabled devices by accessing the RTDRS eFiling portal.

How to serve Residential Tenancy Dispute Resolution Service documents and what to do if you have been served with an application.

Follow these steps to apply for a hearing at the Residential Tenancy Dispute Resolution Service.

Find commonly used application forms, affidavits, notices and tip sheets.

Contact information for the Residential Tenancies Dispute Resolution Service.

Update: As of November 16, 2020, the RTDRS can accept all applications for remedies under the Mobile Home Sites Tenancies Act.

Changes due to COVID-19

As Alberta reopens, note that some temporary measures in response to COVID-19 are no longer in effect.

  • Scheduled rent increases may take effect provided proper notice has been given to tenants.
    • They were not permitted during the state of public health emergency that was in effect until mid-June, and cannot be collected retroactively for that period.
  • Late fees that are a reasonable estimate of the landlord’s losses can be applied to late rental payments if set out in the rental agreement.
    • Late fees were not permitted from April through June and cannot be collected retroactively for that period.
  • Landlords and tenants are encouraged to continue working together to develop payment plans where the tenant is struggling to pay rent due to the impacts of COVID-19. However, demonstration of a payment plan is no longer required to file an application to terminate a tenancy nor to recover possession due to non-payment of rent.
    • If the landlord and tenant have already agreed to a payment plan, that plan remains in place for the agreed-to time period.

Information regarding entry

Emergency access continues to be permitted.

To support a healthy relaunch, continue acting safely to prevent the spread. Find out how at alberta.ca/COVID19.

Landlords and tenants may submit applications online using the Residential Tenancy Dispute Resolution Service (RTDRS) eFiling Service.

Introduction

The Residential Tenancy Dispute Resolution Service (RTDRS) offers landlords and tenants a method of resolving disputes without going to court.

Find out more about how RTDRS works.

Contact

Connect with RTDRS:

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

The RTDRS does not accept applications or evidence via this email address.

View all contact options.