Before you contact IQAS
The following are common topics that have frequently been addressed in our calls. If you submit a question and we believe your question has been answered by one of the below, we won't reply with any further information.
Applying for IQAS
Instructions on how to apply for IQAS can be found on these pages:
- How to apply - IQAS for immigration purposes
- How to apply - IQAS for employment, education and licensure
Tracking items sent to IQAS via courier
If you have used a courier, you can track the delivery of your items to IQAS through your courier. IQAS receives a high volume of applications every day and it may take longer than a month for IQAS to send you an email confirming the delivery of your items. Please check with your courier service to confirm delivery and keep a copy of your courier information for your records.
Status of your IQAS assessment and processing time
Applications take about 12-13 weeks to process after everything is received. This does not include mail delivery time.
If you applied for an Educational Credential Assessment for immigration purposes, you will get 3 email updates during the process. For more information, visit the application page for IQAS for imigration and click "Step 7. After you apply".
Transcripts/mark sheets for Educational Credential Assessment for immigration purposes
Your school must send transcripts/mark sheets (or attested copies or originals) directly to IQAS in a sealed envelope. This is so IQAS can ensure that your credentials are authentic.
Please include your IQAS reference number (if applicable). We try to respond to inquiries as quickly as possible.
Information you provide to Alberta Labour for the International Qualifications Assessment Service (IQAS) is collected under the authorization of Section 33(c) of the Freedom of Information Protection of Privacy (FOIP) Act and is managed in accordance with Part 2 of the FOIP Act.
Your personal information will be used for responding to questions about the IQAS program. Your personal information will not be used or disclosed for any other purpose, without your written consent or unless required to do so by law. Should you have any questions about the collection and use of this information please contact us at the IQAS at 780-427-2655
International Qualifications Assessment Service
9th floor, 9942 108 Street
Edmonton, AB T5K 2J5
IQAS is currently experiencing unusually high volumes of calls. Every effort is being made to respond to each call, so waiting times will be longer than usual.
Please see the section above for answers to common questions. Also, check the IQAS web pages for more information.
Hours of operation: 9:30 am to 4:30 pm, Monday to Friday
310-0000, then 427-2655 (toll-free in Alberta)
1-866-692-7057 (Northwest Territories)
(Country specific prefix)-1-780-427-2655 (International)