Before you contact IQAS
The following are common topics that have frequently been addressed in our calls. If you submit a question and we believe your question has been answered by one of the below, we won't reply with any further information.
Applying for IQAS
Instructions on how to apply for IQAS can be found on these pages:
- How to apply - IQAS for immigration purposes
- How to apply - IQAS for employment, education and licensure
Tracking items sent to IQAS via courier
If you have used a courier, you can track the delivery of your items to IQAS through your courier. IQAS receives a high volume of applications every day and it may take several weeks for IQAS to send you an email confirming the delivery of your items. Please check with your courier service to confirm delivery and keep a copy of your courier information for your records.
Status of your IQAS assessment and processing time
Processing time does not include mail delivery time. Applicants are responsible for applying early enough to meet any deadlines they may have. IQAS does not provide rush services.
Average processing time after all required documents, transcripts, and payments are received can be found at the links below:
Transcripts/mark sheets for Educational Credential Assessment for immigration purposes
Your school must send transcripts/mark sheets (attested copies or originals) directly to IQAS in a sealed envelope. This is so IQAS can ensure that your credentials are authentic.
Contact form
Please include your IQAS reference number (if applicable). We try to respond to inquiries as quickly as possible.
The personal information collected through the contact International Qualifications Assessment Service (IQAS) page will be used for the purpose of responding to your inquiry.
This personal information collection is authorized under section 33(c) of the Freedom of Information and Protection of Privacy (FOIP) Act.
If you have any questions about this collection of personal information, you may contact IQAS at 780-427-2655, or use the contact information below.
International Qualifications Assessment Service
9th floor, 9942 108 Street
Edmonton, AB T5K 2J5
Canada
Phone
IQAS is currently experiencing unusually high volumes of calls. Every effort is being made to respond to each call, so waiting times will be longer than usual.
Please see the section above for answers to common questions. Also, check the IQAS web pages for more information.
Hours of operation: 9:30 am to 4:30 pm, Monday to Friday
780-427-2655 (Edmonton)
310-0000, then 427-2655 (toll-free in Alberta)
1-866-692-7057 (Northwest Territories)
(Country specific prefix)-1-780-427-2655 (International)