Notifications

COVID-19 Updates: State of public health emergency declared.

Covid Records Helpdesk

Find solutions to common issues when using Alberta Covid Records.

Alberta Covid Records

Use Alberta Covid Records to get your vaccine record with a QR code. It provides safe access to your personal information when needed to provide proof of vaccination to enter businesses or attend events.

Businesses will use the official AB Covid Records Verifier app to scan your QR code. When the QR code is scanned, it will only display your name, date of birth, and vaccination details. It is not connected to any other health or personal information.

Your vaccine record with QR code will be the only valid proof of vaccination as of November 15.

Get your new vaccine record

Need help with your record?

Find solutions to common problems you may encounter when using Alberta Covid Records. We will add more troubleshooting tips as we learn from your experiences.

  • Save record to phone or get help printing

    Saving records to your phone

    Printing records

    • If you need help printing your record or don't have internet access:
  • Got another vaccine dose

    Update your vaccine record

    • You must generate a new vaccine record at alberta.ca/CovidRecords every time you get another dose.
    • It may take up to 2 weeks for your record to be updated online. Use the paper copy from your vaccination appointment in the meantime.

    Accepted vaccine doses

    To enter spaces participating in the Restrictions Exemption Program, people ages 12 and older must have the following vaccine doses:

    • partial vaccination (14 days from first dose) will be accepted until October 25
    • full vaccination (14 days from second dose) is required after October 25
  • Vaccinated outside Alberta

    Update your health records

    • If you or your children under 18 were partially or fully vaccinated outside of Alberta, update your health records by submitting your out-of-province/country immunization records online at ahs.ca/vaccineregistry.
    • Submitted records will be reviewed by AHS. Verified information will be available on alberta.ca/CovidRecords and your MyHealth Records account in up to 2 weeks.

    Vaccine types accepted in Alberta

    • Pfizer/BioNTech
    • Moderna
    • AstraZeneca/COVISHIELD
    • Janssen
    • Sinovac
    • Sinopharm
  • No record found

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.
    • In the meantime, use the document from your appointment as valid proof of vaccination. If you lost it, contact your vaccine provider for a new copy:
      • Call the pharmacy or physician's office you were vaccinated at.
      • Call 811 if vaccinated at an AHS clinic.

    Vaccinated more than 2 weeks ago

    • Make sure your personal health number and date of birth are entered exactly as displayed on your Alberta Personal Health Card.
    • Make sure your month and year of vaccination are correct. Contact your vaccine provider if you can't remember when you were vaccinated.
    • If your information is entered correctly and the record still isn't found, submit a support request.
  • Name changed or name is wrong on record

    You changed your name

    Did not change your name

    • If your personal health card information is correct, but does not match the name on your vaccine record, submit a support request.
  • Incorrect vaccine information on my record
    • If the vaccine name, doses, or the date administered is incorrect on your record, contact your vaccine provider to have your entry corrected:
      • Call 811 if you were vaccinated at an AHS clinic.
      • Call the pharmacy or physician's office you were vaccinated at.
  • Missing vaccine dose on record

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.
    • In the meantime, use the document from your vaccination appointment as valid proof of vaccination. If you lost it, contact your vaccine provider for a new copy:
      • Call the pharmacy or physician's office you were vaccinated at.
      • Call 811 if vaccinated at an AHS clinic.

    Vaccinated more than 2 weeks ago

  • Scanning QR codes
    • AB Covid Records Verifier is the official app used by businesses to scan Alberta vaccine record QR codes.
    • When your QR code is scanned, it will only show your name, date of birth and vaccination status. It is not connected to any other health or personal information.
    • Your information will not be stored on the device scanning your QR code.
    • If printing your record, do not reduce the printing size or fold across the QR code to ensure it scans properly.
  • Travel outside Alberta or Canada
    • Your vaccine record is considered valid proof of vaccination for travel purposes.
    • The QR code may not be scannable outside of Alberta at this time. Your name, date of birth and vaccine name, date of administration and source are listed on the record.
    • Check the requirements of individual countries, state/local governments, cruise lines, and events before travelling abroad.
    • The federal government is working with all provinces and territories to develop an official federal vaccination credential that could be used for international travel and in jurisdictions across Canada. A launch date has not been announced.
  • Other issues or questions

    If you have other issues or questions that cannot be resolved using the tips listed above, contact Alberta Covid Records Support.

    Hours: 7am to 7pm (Monday to Friday) and 9am to 5pm (Saturday and Sunday)
    Toll free: 1-888-527-1224
    Email: [email protected]

Using the verifier app?

AB Covid Records Verifier is the only official app approved to scan Alberta vaccine record QR codes to ensure they are authentic. If the record is valid, the app will display a green checkmark and the person's legal name and date of birth.

Download the app for free from Google Play or the App Store. Update your app when new versions are released to ensure it is operating properly.

  • Download app to device
    • Businesses responsible for verifying vaccine records can download the AB Covid Records Verifier app for free from Google Play or the App Store.
    • Compatible tablets and mobile devices must run iOS 13 or Android 8 or higher.
    • App requires permission to access your device's camera.
    • Internet access is not required when scanning QR codes.
    • Multiple devices can scan QR codes at the same time to handle large crowds.

    Resources

  • Scan Alberta vaccine records

    At this time, the verifier app can only scan QR codes from Alberta Covid Records. For out-of-province, First Nation, military or international records, manually verify the printed information on their record and ensure name and birthdate matches their ID.

    Scanning tips

    • Scanning from phone: Have patron turn up brightness on their phone and zoom into the QR code.
    • Scanning from paper: Record might not scan if damaged, folded across the QR code, or if printed in small scale or low quality. Manually verify information on the printed portion of record, or ask patron to download new record from alberta.ca/CovidRecords.
    • Scanning multiple records: Click "scan next" before going to the next person.

    Record valid message

    • Patrons' vaccine record meets all requirements. Check name and birthdate against their ID to verify identity.

    Record not valid message

    • The patron may not yet meet the vaccination requirements.
    • If the patron received 3 doses and you're using an iOS device, an updated app is now available to fix issues when scanning records of people who've had 3 doses.
    • The patron can show the paper record received at their appointment or printable card without QR code until November 15. Operators must verify the last dose was given at least 14 days prior.
    • If the patron feels there is a mistake, they can try downloading a new record from alberta.ca/CovidRecords.
    • A patron must be denied entry if they are not able to show proof of vaccination, a negative COVID-19 test taken within the previous 72 hours, or a medical exemption.
  • Other accepted vaccine records

    Vaccine records accepted in Alberta

    • Alberta vaccine record with QR Code will be the only valid Alberta proof of vaccination accepted by operators participating in the Restrictions Exemption Program as of November 15.
    • Paper records from vaccination appointments or previous Alberta vaccine records without QR codes that show name, birthdate, and vaccination type and date will be accepted until November 14.
    • Other accepted forms of proof of vaccination include:
  • Verify identity
    • Businesses participating in the Restrictions Exemption Program must verify the identity of patrons 18 and older by ensuring the name and birthdate on their proof of vaccination record matches their ID to allow entry.
    • Examples of accepted personal identification include (photo ID not required):
      • birth certificate
      • citizenship card
      • driver's licence
      • government issued identification card
      • health care card
      • Métis card, Treaty card or Inuit status card
      • passport
      • permanent resident card
    • If the patrons' name or birthdate are incorrect, they must correct it using the steps listed in the help section above.
  • Protect privacy

    Verifier app

    • The verifier app only scans the information contained in the QR code (name, birthdate, vaccination status), it does not have access to any other personal or health information.
    • No data, personal information, or analytics will be collected or stored in the app or on the device used to scan QR codes. Read the full privacy statement.

    Saving records for re-entry

    • Operators and employers should obtain legal advice if they wish to save vaccination records to maintain a list of individuals who can enter and re-enter a facility without showing proof of vaccination each time.
    • Personal health information should not be stored onsite.
  • Technical support

    If you have other issues or questions that cannot be resolved using the tips listed above, contact Alberta Covid Records Support.

    Hours: 7am to 7pm (Monday to Friday) and 9am to 5pm (Saturday and Sunday)
    Toll free: 1-888-527-1224
    Email: [email protected]

Was this page helpful?

All fields are required unless otherwise indicated.

Your submissions are monitored by our web team and are used to help improve the experience on Alberta.ca. If you require a response, please go to our Contact page.

You will not receive a reply. Submissions that include telephone numbers, addresses, or emails will be removed.