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COVID-19 Updates: Protecting Albertans from the Omicron variant.

Covid Records Helpdesk

Find solutions to common issues when using Alberta Covid Records.

Alberta Covid Records

Use Alberta Covid Records to get your vaccine record with a QR code. It provides safe access to your personal information when proof of vaccination is needed to enter businesses or attend events.

Businesses will use the official AB Covid Records Verifier app to scan your QR code. When the QR code is scanned, it will only display your name, date of birth, and vaccination details. It is not connected to any other health or personal information.

Your vaccine record with QR code (paper or digital) is now the only valid Alberta-issued proof of vaccination accepted by operators participating in the Restrictions Exemption Program.

Get your vaccine record

Need help with your record?

Find solutions to common problems you may encounter when using Alberta Covid Records. We will add more troubleshooting tips as we learn from your experiences.

  • Save record to phone or get help printing

    Saving records to your phone

    Printing records

    • If you need help printing your record or don't have internet access:
  • Got another vaccine dose

    Update your vaccine record

    • You must generate a new vaccine record at alberta.ca/CovidRecords every time you get another dose.
    • It may take up to 2 weeks for your record to be updated online.

    Accepted vaccine doses

    • To enter spaces participating in the Restrictions Exemption Program, people ages 12 and older must be fully vaccinated.
    • Fully vaccinated means at least 14 days have passed since the second dose of a 2-dose vaccine, or single dose of a one-dose vaccine (Janssen).
  • Vaccinated outside Alberta

    Alberta residents

    • If you or your children under 18 were partially or fully vaccinated outside of Alberta, update your health records by submitting your digital out-of-province/country immunization records online at ahs.ca/vaccineregistry.
    • Submitted records will be reviewed by AHS:
      • If more information is required to validate your record, AHS will contact you.
      • If your record cannot be validated, a letter will be sent. Book an appointment to begin or complete a valid COVID-19 vaccination series
    • Verified information will be available on alberta.ca/CovidRecords in 2 to 3 weeks.

    New to Alberta

    • If you recently moved to Alberta, use your provincial vaccine record with QR code or out-of-country vaccine records.
    • New residents who were not vaccinated in Alberta cannot get an Alberta-issued vaccine record.
  • Approved vaccine types

    Vaccine types accepted in Alberta

    • Pfizer/BioNTech
    • Moderna
    • AstraZeneca/COVISHIELD
    • Janssen
    • Sinovac
    • Sinopharm
    • Covaxin
  • No record found

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.

    Vaccinated more than 2 weeks ago

    • Make sure your personal health number and date of birth are entered exactly as displayed on your Alberta Personal Health Card.
    • Make sure your month and year of vaccination are correct. Contact your vaccine provider if you can't remember when you were vaccinated.
    • If your information is entered correctly and the record still isn't found, submit a support request.

    Vaccinated in Alberta without personal health number

    • If you were vaccinated in Alberta but don't yet have an Alberta Personal Health Number, call 811 to get a vaccine record with QR code sent to you.
    • If you become eligible for an Alberta Personal Health Number, you can use it to access your vaccine record online at alberta.ca/CovidRecords.
  • Name changed or name is wrong on record

    You changed your name

    Did not change your name

    • If your personal health card information is correct, but does not match the name on your vaccine record, submit a support request.
  • Incorrect vaccine information on record

    • If the vaccine name, doses, or the date administered is incorrect on your record, contact your vaccine provider to have your entry corrected:
      • Call 811 if you were vaccinated at an AHS clinic.
      • Call the pharmacy or physician's office you were vaccinated at.
  • Missing vaccine dose on record

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.

    Vaccinated more than 2 weeks ago

    • If you were vaccinated in Alberta more than 2 weeks ago and it's still not showing up on your record, submit a support request.
    • Your vaccine record will be updated only once your vaccine provider, such as a pharmacy, confirms the administered doses.
    • The time it takes to verify the authenticity of vaccination and update the record varies depending on when the vaccine provider submits the information.
  • Scanning QR codes

    • AB Covid Records Verifier is the official app used by businesses to scan Alberta vaccine record QR codes.
    • When your QR code is scanned, it will only show your name, date of birth and vaccination status. It is not connected to any other health or personal information.
    • Your information will not be stored on the device scanning your QR code.
    • If printing your record, do not reduce the printing size or fold across the QR code to ensure it scans properly.
  • Travel outside Alberta or Canada

    Travel within Canada

    International travel requirements

    • Foreign countries may require Canadian travellers to provide proof of vaccination to visit. Check the requirements of individual countries, state/local governments, cruise lines and events before travelling abroad.
    • Alberta's vaccine record has been updated to meet the Canadian standard for domestic and international travel.
      • Get your vaccine record from alberta.ca/CovidRecords before travelling.
      • Your proof does not guarantee entry to another country.
    • Provinces retain the vaccination records of their respective residents. Your data will not be shared with the federal or other provincial governments.
  • Update record in another province or country

    • If you were vaccinated in Alberta but are from another province or country, you can send them your Alberta immunization record(s) to update their vaccination system.
    • Check the instructions for your home province or country.
  • Other issues or questions

    If you have other issues or questions that cannot be resolved using the tips listed above, contact Alberta Covid Records Support.

    Hours: 7am to 7pm (Monday to Friday) and 9am to 5pm (Saturday and Sunday)
    Toll free: 1-888-527-1224
    Email: [email protected]

Using the verifier app?

AB Covid Records Verifier is Alberta's official app approved to scan vaccine record QR codes to ensure they are authentic. If the record is valid, the app will display a green checkmark and the person's legal name and date of birth.

Download the app for free from Google Play or the App Store. Update your app when new versions are released to ensure it is operating properly.

  • Download app to device (and keep it updated)

    Download app

    • Businesses responsible for verifying vaccine records can download the AB Covid Records Verifier app for free from Google Play or the App Store.
    • Compatible tablets and mobile devices must run iOS 13 or Android 8 or higher.
    • App requires permission to access your device's camera.
    • Internet access is not required when scanning QR codes.
    • Multiple devices can scan QR codes at the same time to handle large crowds.

    Update app

    • Always use the latest version of the app to ensure it operates properly.
    • Check for updates in the app store or set your phone to run updates automatically.
    • If you're experiencing problems with the latest version, delete the app and reinstall it.

    Resources

  • Scan vaccine records

    Alberta's verifier app can now scan vaccine records with QR codes from other provinces, territories and Canadian Armed Forces.

    Scanning tips

    • Scanning from phone: Have patron turn up brightness on their phone and zoom into the QR code.
    • Scanning from paper: Record might not scan if damaged, folded across the QR code, or if printed in small scale or low quality. Manually verify information on the printed portion of record, or ask patron to download new record from alberta.ca/CovidRecords.
    • Scanning multiple records: Click "scan next" before going to the next person.

    Record valid message

    • Patrons' record meets all vaccination requirements. Check name and birthdate against their ID to verify identity.

    Record not valid message

    • Ensure you're using the latest version of the app. If it's still not working, delete the app and reinstall it.
    • Alberta records: The patron may not yet meet the vaccination requirements. If the patron feels there is a mistake, they can try downloading a new record from alberta.ca/CovidRecords.
    • Out-of-province records: If you're getting a record not valid message when scanning QR codes from other provinces, try deleting and reinstalling the app.
    • A patron must be denied entry if they are not able to show proof of vaccination, a negative COVID-19 test taken within the previous 72 hours, or a medical exemption.

    Manually verify vaccination dates

    • If a record cannot be scanned, operators must manually verify the vaccination information on the record to:
      • ensure the patron has received the correct number of doses:
        • at least 2 doses of a vaccine that requires 2 doses for a complete series
        • at least one dose of a vaccine that only requires a single dose (Janssen)
      • at least 14 days have passed since the last dose in their vaccine series
         
  • Other accepted vaccine records

    Vaccine records accepted in Alberta

    • Alberta vaccine record with QR Code (paper or digital) is now the only valid Alberta-issued proof of vaccination accepted by operators participating in the Restrictions Exemption Program.
    • Other accepted forms of proof of vaccination include:
      • Other provincial vaccine records
      • First Nation vaccine records
      • Canadian Armed Forces vaccine records with QR codes
      • U.S. Military proof of vaccination and ID card
      • Out-of-country vaccine records
    • Personal identification that matches the vaccine record is also required for all adults 18 and over.
  • Verify identity

    • Businesses participating in the Restrictions Exemption Program must verify the identity of patrons 18 and older by ensuring the name and birthdate on their proof of vaccination record matches their ID to allow entry.
    • Examples of accepted personal identification include (photo ID not required):
      • birth certificate
      • citizenship card
      • driver's licence
      • government issued identification card
      • health care card
      • Métis card, Treaty card or Inuit status card
      • passport
      • permanent resident card
    • If the patrons' name or birthdate are incorrect, they must correct it using the steps listed in the help section above.
  • Repeat patrons

    Businesses can obtain consent from repeat patrons to save or mark down that they have met the vaccination requirements for the Restrictions Exemption Program for future visits.

    • Consent can be provided verbally or in writing.
    • Copies of vaccine records or QR codes should not be collected. Only note that they've met requirements.

    Businesses are required to collect, use, disclose and protect personal information in accordance with Alberta’s Personal Information Protection Act:

    • When collecting personal information organizations must provide the individual with a written notice of the purpose of the collection and the name of an employee who can answer questions on behalf of the organization about the collection.
    • Collection notices can be posted at the business, included on the consent form or provided verbally at the time of collection.
    • The collected information must be stored in a secure location where only authorized personnel have access to it as part of their role, when required.
    • Learn more about the requirements for businesses related to consent and notice.
  • Protect privacy

    Verifier app

    • The verifier app only scans the information contained in the QR code (name, birthdate, vaccination status), it does not have access to any other personal or health information.
    • No data, personal information, or analytics will be collected or stored in the app or on the device used to scan QR codes. Read the full privacy statement.
  • Technical support

    If you have other issues or questions that cannot be resolved using the tips listed above, contact Alberta Covid Records Support.

    Hours: 7am to 7pm (Monday to Friday) and 9am to 5pm (Saturday and Sunday)
    Toll free: 1-888-527-1224
    Email: [email protected]

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