Covid Records Helpdesk

Find solutions to common issues when using Alberta Covid Records.

Alberta Covid Records

Use Alberta Covid Records to get your vaccine record with a QR code. It provides safe access to your personal information when proof of vaccination is needed for travel within and outside Canada.

Get your vaccine record

Need help with your record?

Find solutions to common problems you may encounter when using Alberta Covid Records. We will add more troubleshooting tips as we learn from your experiences.

  • Save record to phone or get help printing

    Saving records to your phone

    Printing records

    • If you need help printing your record or don't have internet access:
      • connect with a community organization that offers printing, including libraries and senior centres
      • call 811 to have your record mailed to you
  • Got another vaccine dose

    Update your vaccine record

    • You must generate a new vaccine record at alberta.ca/CovidRecords every time you get another dose.
    • It may take up to 2 weeks for your record to be updated online.

    Accepted vaccine doses

    • Fully vaccinated means at least 14 days have passed since the second dose of a 2-dose vaccine, or single dose of a one-dose vaccine (Janssen).
  • Vaccinated outside Alberta

    Alberta residents

    • If you or your children under 18 were partially or fully vaccinated outside of Alberta, update your health records by submitting your digital out-of-province/country immunization records online at ahs.ca/vaccineregistry.
    • Submitted records will be reviewed by AHS:
      • If more information is required to validate your record, AHS will contact you.
      • If your record cannot be validated, a letter will be sent. Book an appointment to begin or complete a valid COVID-19 vaccination series
    • Verified information will be available on alberta.ca/CovidRecords in 2 to 3 weeks.

    New to Alberta

    • If you recently moved to Alberta, use your provincial vaccine record with QR code or out-of-country vaccine records.
    • New residents who were not vaccinated in Alberta cannot get an Alberta-issued vaccine record.
  • No record found

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.

    Vaccinated more than 2 weeks ago

    • Make sure your personal health number and date of birth are entered exactly as displayed on your Alberta Personal Health Card.
    • Make sure your month and year of vaccination are correct. Contact your vaccine provider if you can't remember when you were vaccinated.
    • If your information is entered correctly and the record still isn't found, submit a support request.

    Vaccinated in Alberta without personal health number

    • If you were vaccinated in Alberta but don't yet have an Alberta Personal Health Number, call 811 to get a vaccine record with QR code sent to you.
    • If you become eligible for an Alberta Personal Health Number, you can use it to access your vaccine record online at alberta.ca/CovidRecords.
  • Name changed or name is wrong on record

    You changed your name

    Did not change your name

    • If your personal health card information is correct, but does not match the name on your vaccine record, submit a support request.
  • Incorrect vaccine information on record

    • If the vaccine name, doses, or the date administered is incorrect on your record, contact your vaccine provider to have your entry corrected:
      • Call 811 if you were vaccinated at an AHS clinic.
      • Call the pharmacy or physician's office you were vaccinated at.
  • Missing vaccine dose on record

    Vaccinated within last 2 weeks

    • If you were vaccinated recently, it may take up to 2 weeks for your records to be updated. Try again later.

    Vaccinated more than 2 weeks ago

    • If you were vaccinated in Alberta more than 2 weeks ago and it's still not showing up on your record, submit a support request.
    • Your vaccine record will be updated only once your vaccine provider, such as a pharmacy, confirms the administered doses.
    • The time it takes to verify the authenticity of vaccination and update the record varies depending on when the vaccine provider submits the information.
  • Travel outside Alberta or Canada

    Travel within Canada

    International travel requirements

    • Foreign countries may require Canadian travellers to provide proof of vaccination to visit. Check the requirements of individual countries, state/local governments, cruise lines and events before travelling abroad.
    • Alberta's vaccine record has been updated to meet the Canadian standard for domestic and international travel.
      • Get your vaccine record from alberta.ca/CovidRecords before travelling.
      • Your proof does not guarantee entry to another country.
    • Provinces retain the vaccination records of their respective residents. Your data will not be shared with the federal or other provincial governments.
  • Update record in another province or country

    • If you were vaccinated in Alberta but are from another province or country, you can send them your Alberta immunization record(s) to update their vaccination system.
    • Check the instructions for your home province or country.
  • Other issues or questions

    If you have other issues or questions that cannot be resolved using the tips listed above, contact Alberta Covid Records Support.

    Hours: 8:15 am to 4:30 pm (Monday to Friday)
    Toll free: 1-888-527-1224
    Email: [email protected]

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