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Resources for programs and providers
To help you address your needs more quickly, see the list of contact information and resources below. The department’s hours of operations are 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays). There are no in-person services available.
If you are an early childhood educator and/or family day home educator, additional resources can be found under Contact us - For early childhood educators.
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General inquires
Childcare Connect
Childcare Connect is a free helpline for any questions you have about childcare.
Toll free: 1-844-644-5165
Email: [email protected] -
Report an incident
Licensed childcare providers are required to immediately report and respond to any incident that may seriously affect the health or safety of a child in their care.
Follow the steps here to report an incident or concern.
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Licensing
Licensing applications and renewals
Contact Childcare Connect
Toll free: 1-844-644-5165
Email: [email protected]Technical Support
Childcare Licensing Portal Support Team
Email: [email protected] -
Affordability Grant
General inquiries
Affordability Grant Team
Email: [email protected]Financial reporting
Affordability Grant Financial Reporting Unit
Email: [email protected]Technical Support
Childcare Licensing Portal Support Team
Email: [email protected] -
Claims / payments
Childcare Claims Unit
Phone: 780-643-6120
Toll free: 1-855-638-6121
Email: [email protected]Claim Advance Information
Email: [email protected]Technical Support
Childcare Licensing Portal Support Team
Email: [email protected] -
Additional funding and grants
Alberta Child Care Grant Funding Program
Wage top-ups, professional development, release time and mandatory employer contribution funding.
Phone: 780-422-1119
Toll free: 1-800-661-9754
Email: [email protected]Child Care Subsidy Program
Toll free: 1-877-644-9992
Email: [email protected]Inclusive Child Care Program
Email: [email protected]Inclusive Spaces Grant Program
Email: [email protected]Building Blocks Capital Grant Program
Email: [email protected]Space Creation Grant
Contact Childcare Connect
Toll free: 1-844-644-5165
Email: [email protected] -
Appeal a decision
Options to appeal
Learn about how and when to appeal a government decision including licensing decisions and administrative penalties.Appeals Secretariat
Contact the Appeals Secretariat to request a formal appeal
Phone: 780-427-2709
Toll Free: 310-0000 before the phone number (in Alberta)
Fax: 780-422-1088
Email: [email protected]Address:
2nd Floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta T6H 5Z2 -
Administrative penalties
Learn about administrative penalties
Read about the financial penalties issued when providers fail to comply with childcare legislation at Childcare – Administrative penalties.Find an administrative penalty
Use the Administrative Penalty Lookup Tool.Pay an administrative penalty
Make a payment online. -
Program resources
For resources specifically for early childhood educators, see Contact us - For early childhood educators.
Find a certified early childhood educator
Use the Early Childhood Educator Lookup Tool to see an educator’s certification number, level, status and the history of terms or conditions placed on their certification.Flight: Alberta’s Early Learning and Care Framework
A free early learning and childcare curriculum that supports holistic play-based practices for children aged 6 and under.
Website: Flight FrameworkInclusive Child Care Program
Email: [email protected]Access Support and Participation (AsaP) Program (developed by Kids Included)
Email: [email protected]The Spark Guide (developed by PolicyWise for Children & Families) A resource for providing culturally responsive early learning and childcare.
Website: Spark GuideMinister’s Awards of Excellence in Child Development
Learn how to nominate an outstanding early childhood educator, team, leader or licensed program at Minister’s Awards of Excellence in Child Development.
Email: [email protected] -
Professional associations
Alberta Resource Centre for Quality Enhancement (ARCQE)
Website: Alberta Resource Centre for Quality Enhancement
Phone: 780-421-4930
Toll Free: 1-866-429-4930
Email: [email protected]Association of Early Childhood Educators of Alberta (AECEA)
Website: Association of Early Childhood Educators of Alberta
Phone: 780-421-7544
Toll Free: 1-877-421-9937
Email: [email protected]Alberta Dayhome Support Network (ADSN)
Community-based network for guidance, peer support and resources for family day homes. Website: Alberta Dayhome Support Network -
Business resources
Alberta Childcare Ventures (ACCV)
Information and support for small businesses.
Website: Alberta Childcare Ventures
Emai: [email protected]
Phone: 780-482-4462Small business resources
Tools and guidance to launch and grow a business.Incorporate a business or organization
How to set up the legal structure of a business or non-profit organization.
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