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Resources for ECEs and family day home educators
To help you address your needs more quickly, see the list of contact information and resources below. The department’s hours of operations are 8:15 am to 4:30 pm (Monday to Friday, closed statutory holidays). There are no in-person services available.
Additional resources can be found under Contact us - For programs and providers.
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General inquiries
Childcare Connect
Childcare Connect is a free helpline for any questions you have about childcare.
Toll free: 1-844-644-5165
Email: [email protected] -
Report an incident
Licensed childcare providers are required to immediately report and respond to any incident that may seriously affect the health or safety of a child in their care.
Follow the steps here to report an incident or concern.
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ECE Certification
Childcare Staff Certification Office
Reach out for help applying for or upgrading your ECE certification.
Toll free: 1-800-661-9754 or 780-422-1119 (outside of Alberta)
Email: [email protected]Find a certified ECE
Use the Early Childhood Educator Lookup Tool to see an ECE’s certification number, level, status and the history of terms or conditions placed on their certification.Appeal a certification decision
Contact the Appeals Secretariat to request a formal appeal for a certification decision:Phone: 780-427-2709
Toll Free: 310-0000 before the phone number (in Alberta)
Fax: 780-422-1088
Email: [email protected]Address:
2nd Floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta T6H 5Z2 -
Training and resources
Early Childhood Education Orientation Course
Online course for becoming an ECE Level 1
Website: Early Childhood Education Orientation CourseECE Bursary Program
Connect with the Early Childhood Educators Bursary Program:
Email: [email protected]Find a family day home agency
- use the Childcare Lookup Tool to find licensed agencies near you
- see the list of licensed family day home agencies
The Spark Guide (developed by PolicyWise for Children & Families)
A resource for providing culturally responsive early learning and childcare.
Website: Spark: A Guide to Culturally Responsive Early Learning and Child Care in AlbertaFlight: Alberta’s Early Learning and Care Framework
A free ELCC curriculum that supports holistic play-based practices for children ages 0 to 6.
Website: Flight -
Minister’s Awards of Excellence in Child Development
Learn how to nominate an outstanding early childhood educator, team, leader, or licensed program at Minister’s Awards of Excellence in Child Development.
Email: [email protected] -
Administrative penalties
Learn about administrative penalties
Read about the financial penalties issued when providers fail to comply with childcare legislation at Administrative penalties.Find an administrative penalty
Use the Administrative Penalty Lookup Tool.Pay an administrative penalty
Make a payment online.Appeals Secretariat
Contact the Appeals Secretariat to request a formal appeal for an administrative penalty:Phone:780-427-2709
Toll Free: 310-0000 before the phone number (in Alberta)
Fax: 780-422-1088
Email: [email protected]Address:
2nd Floor, Agronomy Centre
6903 116 Street NW
Edmonton, Alberta T6H 5Z2 -
Professional associations and supports
Alberta Resource Centre for Quality Enhancement (ARCQE)
Website: Alberta Resource Centre for Quality Enhancement
Phone: 780-421-4930
Toll Free: 1-866-429-4930
Email: [email protected]Association of Early Childhood Educators of Alberta (AECEA)
Website: Association of Early Childhood Educators of Alberta
Phone: 780-421-7544
Toll Free: 1-877-421-9937
Email: [email protected]Alberta Dayhome Support Network (ADSN)
Community-based network for guidance, peer support and resources for family day homes.
Website: Alberta Dayhome Support Network