COVID-19 response

RTDRS offices are temporarily closed to the public.

RTDRS is conducting all hearings by phone. Parties to a previously scheduled in-person hearing will be contacted about the change. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.

RTDRS continues to accept applications through the online RTDRS eFiling Service.

Applications for possession or termination of the tenancy agreement will be given priority in the RTDRS hearing schedule. Non-urgent applications, such as for damages or return of the security deposit, are being received, but there may be a delay in scheduling while COVID-19 is being managed.

Email or phone 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS. The RTDRS does not accept applications or evidence via this email address.

For more information, visit COVID-19 info for Albertans.

Connect with the Residential Tenancy Dispute Resolution Service (RTDRS) program:

Hours: 8:15 am to 12:00 pm, 1:00 pm to 4:30 pm (open Monday to Friday, closed statutory holidays)

Applications are accepted: 9:00 am to 11:00 am, 1:30 pm to 3:00 pm (open Monday to Friday, closed statutory holidays)

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266

To update your telephone number for an upcoming hearing call 403-297-8550. Leave a message with your case number, full name and telephone number. This phone number is for messages only and will not be answered.

RTDRS emails are not received by RTDRS staff for up to 48 to 72 hours after the email has been sent. If your email is of urgent nature please fax us at 780-644-2266 or call us at toll-free 310-0000, then 780-644-3000.

Edmonton address:
Unit 112, 10025 102A Avenue
Edmonton, Alberta  T5J 2Y8

Calgary address:
Main Floor, Rocky Mountain Plaza
180, 615 Macleod Trail SE
Calgary, Alberta  T2G 4T8