RTDRS is conducting all hearings by phone. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.
Connect with the Residential Tenancy Dispute Resolution Service (RTDRS) program:
The RTDRS front counter in the Edmonton or Calgary RTDRS office is open Monday to Friday (closed statutory holidays):
Hours: 9:30 am to 11:30 am and 1:30 pm to 3:30 pm
You can reach the RTDRS by telephone Monday to Friday (closed statutory holidays):
Hours: 8:15 am to 12 pm, 1 pm to 4:30 pm
To update your telephone number for an upcoming hearing call 403-297-8550. Leave a message with your case number, full name and telephone number. This phone number is for messages only and will not be answered.
RTDRS emails are not received by RTDRS staff for up to 48 to 72 hours after the email has been sent. If your email is of urgent nature please fax us at 780-644-2266 or call us at toll-free 310-0000, then 780-644-3000.
44 Capital Boulevard, Main Floor
10044 108 Street NW
Edmonton, Alberta T5J 3S7
Main Floor, Rocky Mountain Plaza
180, 615 Macleod Trail SE
Calgary, Alberta T2G 4T8
Was this page helpful?
You will not receive a reply. Do not enter any personal information such as telephone numbers, addresses, or emails.
Your submissions are monitored by our web team and are used to help improve the experience on Alberta.ca. If you require a response, please go to our Contact page.