RTDRS is conducting all hearings by phone. Parties wishing to proactively provide their phone number for an upcoming hearing are asked to phone 403-297-8550 and leave a message with their name, case number and phone number.

Email [email protected] or phone 310-0000, then dial 780-644-3000, for information pertaining to the RTDRS. The RTDRS does not accept applications or evidence via this email address.

Connect with the Residential Tenancy Dispute Resolution Service (RTDRS) program:

The RTDRS front counter in the Edmonton or Calgary RTDRS office is open Monday to Friday (closed statutory holidays):

Hours: 9:30 am to 11:30 am and 1:30 pm to 3:30 pm

You can reach the RTDRS by telephone Monday to Friday (closed statutory holidays):

Hours: 8:15 am to 12 pm, 1 pm to 4:30 pm

Phone: 780-644-3000
Toll free: 310-0000 before the phone number (in Alberta)
Fax: 780-644-2266
Email: [email protected]

To update your telephone number for an upcoming hearing call 403-297-8550. Leave a message with your case number, full name and telephone number. This phone number is for messages only and will not be answered.

RTDRS emails are not received by RTDRS staff for up to 48 to 72 hours after the email has been sent. If your email is of urgent nature please fax us at 780-644-2266 or call us at toll-free 310-0000, then 780-644-3000.

Edmonton address:
44 Capital Boulevard, Main Floor
10044 108 Street NW
Edmonton, Alberta T5J 3S7

Calgary address:
Main Floor, Rocky Mountain Plaza
180, 615 Macleod Trail SE
Calgary, Alberta  T2G 4T8


Residential Tenancy Dispute Resolution Service

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