Complaints about how you were treated as a victim of crime

If you feel you weren't treated fairly by a victim services unit, or by the Financial Benefits Program, you can file a complaint.

Overview

If you have a complaint about a victim services unit or the Financial Benefits Program, file a complaint through the contact information below.

Victims also have the right to file a complaint with all provincial and federal departments and agencies involved in the criminal justice process, including police services, RCMP and court services.

Victim services units

Complaints about victim services units can be made in person or in writing. If you aren’t sure where to send your complaint, or aren’t comfortable making a complaint, you can ask for help from the Director of Victims Services:

Phone

780-427-3460 (Edmonton)

310-0000, then 780-427-3460 (toll-free in Alberta)

Mail

Director of Victims Services
Alberta Justice and Solicitor General
10th Floor, John E. Brownlee Building
10365 - 97 Street
Edmonton, Alberta  T5J 3W7

Financial Benefits Program for victims of crime

For complaints about a process in the Financial Benefits Program, contact the program manager.

Phone

780-427-7217 (Edmonton)

310-0000, then 780-427-7217 (toll-free in Alberta)