Childcare Licensing and Certification – Appeal hearing

Learn about the full appeal hearing process for Statutory Director decisions under Early Learning and Child Care (ELCC) legislation.

Before the hearing

The Citizen’s Appeal Panel hears appeals from the Early Learning and Child Care Act. Generally, appeal hearings are held by videoconference. Hearings may also be held in person, or by document review only.

  • Hearing location and date

    The Appeals Secretariat will be in communication with you and a representative from Education and Childcare to set up the hearing dates and answer any questions. You, or someone authorized to act on your behalf, must take part in the hearing. If you want to give another person authority to act on your behalf throughout the appeal process, include an Authorization form.

    Once you receive the letter, contact the Appeals Secretariat if:

    • you cannot attend and need to reschedule your appeal hearing
    • you and/or your support person requires an interpreter, American Sign Language (ASL) or another reasonable accommodation to participate in the hearing
    • you want information about organizations that may be able to help you with your appeal

    You, or the person acting on your behalf, must take part in the hearing. If you or the person acting on your behalf are not able to attend, you must notify the Appeals Secretariat immediately. If this does not happen:

    • the Appeals Secretariat will try to contact you to reschedule the hearing
    • if the Appeals Secretariat cannot reach you, the appeal panel may decide you chose to end your appeal without telling anyone – this is called abandoning an appeal
    • the appeal panel’s decision that you abandoned your appeal is final
    • your right to appeal will end
    • your appeal will be closed
  • Your information and role

    The Appeals Secretariat’s scheduling letter tells you how to submit information that supports your appeal. This must happen before the hearing based on the deadline in the letter.

    During the hearing, your role is to:

    • present your case based on information you already submitted to support your position
    • explain why the appeal panel should decide in your favour
    • bring witnesses, if you choose, to support your case
  • Appeal package

    At least one week before the hearing, the Appeals Secretariat will send an appeal package to you, the Childcare licensing office, and the appeal panel. Make sure to:

    • read this package when it comes – it includes copies of all the documents:
      • you gave to support your appeal
      • the Childcare licensing office provided to support their decision
    • bring the package with you to the appeal hearing
    • if you would like your supporters to have a copy of the appeal package for the appeal hearing, it is your responsibility to provide them with a copy

    Contact the Appeals Secretariat if:

    • you did not receive the package
    • documents are missing
    • you need help reviewing it in another language

At the hearing

Appeal hearings are usually held on weekdays from 9 am to 4 pm. 

  • Who attends

    • Three appeal panel members (1 chair, 2 members).
    • You and/or your representative, or anyone you said would be there to assist you.
    • Any witnesses named in the appeal package.
    • Someone from the Childcare licensing office and anyone representing or assisting them.
  • What takes place

    1. The chair introduces everyone and goes over the rules, then asks if:
      • you and the representative from the Childcare licensing office understand the decision being appealed
      • anyone objects to the people on the panel or their right to decide your appeal
    2. If there are no objections, the chair asks if everyone received the appeal package and can confirm all their documents were included. The chair also asks if there is information not included in the appeal package that the panel should consider. If so, then you or the representative from the Childcare licensing office can ask for:
      • copies of the new information
      • a short break to review it
      • the hearing to be moved to another day to allow more time to review it
    3. The representative from the Childcare licensing office and their supporters/witnesses present their information first. You and the panel will:
      • let them speak without interrupting them to hear why they made their decision
      • be able to ask questions after each person speaks
    4. Next, you or the person acting on your behalf, and others who support your appeal, will present your information. The representative from the Childcare licensing office and the panel will:
      • let you speak without interrupting you to hear why you disagree with the decision that was made
      • be able to ask questions after each person speaks
    5. The chair asks the representative from the Childcare licensing office to summarize their information and the decision they would like the panel to make, then you or the person acting on your behalf is asked to do the same.
    6. The chair ends the hearing and explains when to expect the panel's decision.

After the hearing

The appeal panel will decide to agree with, change or cancel the original decision. Once this happens:

  • you will get a letter with the appeal panel’s decision and reasons for the decision
  • the appeal panel’s decision is final – this means they cannot look at new information or change their decision
  • you cannot file another appeal on their decision or the original decision

Concerns about the hearing

If you think the appeal hearing was unfair or the appeal panel’s decision does not follow the Early Learning and Child Care Act and regulation, you have 2 options.

  • Option 1. File a complaint to the Ombudsman

    You can make a complaint to the Alberta Ombudsman’s office. They cannot reverse or change an appeal panel decision, but they can:

    • review the appeal process
    • make recommendations, including that an appeal panel hear the case again
  • Option 2. Apply for a judicial review

    A judicial review happens through the Court of King’s Bench. The Court cannot reverse or change an appeal panel decision, but they can decide whether the appeal panel:

    • acted within its legal authority
    • followed a fair process
    • made a reasonable decision based on the situation

    When a judicial review happens, the Court:

    • cannot make a new decision
    • may send the case back for the appeal panel to hear again if it agrees the hearing was unfair – if this happens, different panel members may hear your appeal

    If you wish to apply for a judicial review, you must: