Childcare – Administrative review

Overview

Licence holders who disagree with a decision made about their licence may request an administrative review to have other licensing staff assess the decision. This is a formal process that must be requested within 30 days of when the decision was made.

Licence holders can request an administrative review:

• before or after using alternative dispute resolution
• before or alongside a formal appeal through an appeal panel

If a licence holder requests both an administrative review and a formal appeal, and the review resolves their concern, they can withdraw their appeal before the hearing.

Steps to follow

Step 1. Complete the Administrative Review Form

• Fill out the Request for Administrative Review of a Statutory Director’s Decision form.
• Submit the form to [email protected].
• Include enough detail so licensing staff can clearly understand the relevant situation and your reasons for requesting the review.

Fillable PDF forms may not open properly on some mobile devices and web browsers. See the step-by-step guide or contact PDF form technical support.

Step 2. Participate in the review process

• The review will be completed by 2 senior licensing staff from outside your region.
• You may be contacted to provide more information.

Step 3. Receive the outcome

You will receive a written decision within 15 days of submitting your request.

The outcome may:

• uphold the decision
• vary the decision
• withdraw the decision

If you are not satisfied with the outcome and the matter is appealable (see the Early Learning and Child Care Regulation, Part 4) you may choose to proceed with a formal appeal within 30 days of the decision.

Resources

• Early Learning and Child Care Act (Part 3)
• Early Learning and Child Care Regulation (Part 4)
• Licensing handbook for facility-based programs
• Licensing handbook for family day home agencies
• Family Day Home Standards Manual for Alberta