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Important notice
Risk-factor score
Risk-factor scoring ensures the highest risk carriers operating in Alberta are identified and intervention action is taken. For more information see carrier intervention and discipline.
- The score identifies the 5% highest-risk carriers operating in Alberta.
Overview
The carrier profile system was designed to identify higher risk carriers to provincial regulators and to assist carriers in internally monitoring their on-road safety performance.
National Safety Code (NSC) Standard 7 requires all Canadian jurisdictions to maintain a carrier profile on each of their NSC carriers. Each NSC carrier is also required to hold a Safety Fitness Certificate. In Alberta, this includes carriers that operate:
- commercial vehicles registered for a weight of more than 4,500 kg that operate in multiple provinces, territories or states
- commercial vehicles registered for a weight of 11,794 kg or more that operate solely within Alberta
- commercial passenger vehicles with a seating capacity originally designed for 11 persons or more, including the driver
Carrier profile system
We gather enforcement information from across North America related to carriers authorized to operate commercial vehicles. This information includes:
- convictions against the carrier and its drivers
- administrative penalties issued for impaired driving charges
- results from Commercial Vehicle Safety Alliance (CVSA) inspections
- collision information
- facility audit information
Alberta's carrier profile system is used to consolidate all information collected and can be used by the department to identify the 5% of carriers who pose the greatest safety risk to other highway users.
- See the Risk Factor Score Refinement Bulletin for more information on the risk factor score calculations and carrier monitoring.
Fees for carrier profile
Note: Public and carrier profiles requested online are free of charge.
Request profile reports
You can request 2 types of profile reports in Alberta:
- carrier profile
- public profile
Carrier profile
A standard carrier profile report includes 12 months of on-road events involving NSC vehicles registered in the carrier's name and the persons driving those vehicles. Events include a detailed history of convictions, administrative penalties, CVSA inspections, reportable collisions and violations.
Read these documents before requesting a carrier profile:
- Sample: Carrier profile report
- How To Review a Carrier Profile
- Benefits of Reviewing Your Carrier Profile
Request a carrier profile
This report can be requested only by the carrier, an authorized employee of the carrier, an authorized carrier representative or enforcement personnel.
All carriers are encouraged to register for an account and get their carrier profile online at least quarterly.
On-road events for every carrier operating NSC vehicles registered in Alberta are tracked. If a carrier also has NSC vehicles registered in another jurisdiction, then that jurisdiction will issue a separate Safety Fitness Certificate and maintain a carrier profile which identifies profile events relative to NSC vehicles in that jurisdiction.
Public profile
Like the carrier profile, this report provides a detailed summary of conviction, administrative penalties for impaired driving, collision, violation, CVSA inspection and monitoring information.
The public profile report, however, does not include detailed driver or personal information, such as personal information protected under the Protection of Privacy Act (POPA).
Read the following documents before requesting a public profile:
Request a public profile
Any interested parties, such as carriers, consultants or insurance companies can request this report. Public profile access can be granted for any individual or company. Each entity requiring access to public profiles must have their own motor vehicle identification (MVID) to register for an account through which they can request the profile. For information about how to obtain an MVID, email us.
Troubleshooting
An account with Alberta Transportation Online Services is required to access your carrier profile or a public profile.
The ‘Carrier/Public Profile & Carrier Document Portal’ service must be added to your account service options. Only carrier representatives that hold a carrier account can gain access to retrieve their carrier profile. Public profile access can be granted for any individual or company.
The majority of new account approvals are automated based on system checks, with approvals taking from 1 to 15 minutes to process, depending on email service. Other account set-up or updates may take up to one business day to process.
For help with account set-up, updating account information, resetting passwords, or any technical issues, email: [email protected].
Profile data accuracy
All efforts are made to ensure the accuracy of carrier profile data. If you identify errors, email us with all relevant information – such as document number, date, driver and vehicle information – and explain the error.
Contact
Connect with Monitoring and Compliance:
Email: [email protected]