Services and information
Find out what happens before, during and after an appeal hearing.
Find the nearest office to get information and help understanding the appeal process.
Follow these steps to appeal most decisions about your Assured Income for the Severely Handicapped (AISH) benefits.
What is an appeal
An appeal is when you ask an appeal panel to review a decision the AISH program has made about your eligibility, living allowance or benefits. The appeal panel:
- is made up of private citizens who are not Government of Alberta employees
- has the authority and training to hear your appeal
- may agree with, reverse or change part of the AISH program’s decision
Who can appeal
You can appeal if you were affected by a decision the AISH program made, including if you:
- applied for AISH and were not approved
- get AISH and your living allowance or benefits have changed or stopped
- are authorized to appeal by a person who has applied for, or has been getting AISH – this means you will act on their behalf through the appeal process by providing an Authorization form (PDF, 72 KB)
If you are unsure whether you are a person who can appeal, contact the Appeals Secretariat.
What can be appealed
Under the Assured Income for the Severely Handicapped Act and the Application and Appeals (Ministerial) Regulation you have the right to appeal most decisions the AISH program makes. These are general guidelines about decisions the appeal panel can and cannot review:
The appeal panel can review decisions about:
- your eligibility for the AISH program
- changing, stopping or not approving the monthly living allowance, health benefits, child benefit and most personal benefits
- the date your AISH living allowance and other benefits will start
- whether you have an overpayment – this is money you owe the AISH program because you received a benefit you were not eligible for, or used a benefit for a different purpose than you were supposed to
- whether you have to repay a benefit you got but were not eligible to get or you used for a different purpose than you were supposed to
- whether you have an underpayment – this is a benefit you did not get, but were eligible for
The appeal panel cannot review decisions about:
- the maximum value that is set for the monthly AISH living allowance
- changing, stopping or not approving your AISH benefits because you did not apply for Canada Pension Plan Disability or Old Age Security benefits
- some personal benefits, including medical supplies, medical equipment, special diets or supplements
- personal benefits that you agreed to repay
- health benefits that are not covered by a health benefit card
- an amount that is subtracted from an underpayment to repay some money you owe the Alberta government
- whether you may have more time to file your appeal
- whether you are in financial hardship and eligible for health benefits, the child benefit and personal benefits even though you do not meet some income and asset eligibility criteria (financial hardship means you are unable to arrange your situation and finances to meet your basic needs, and those of your spouse or partner and any dependent children)
For more detailed information, review the AISH Act and Applications and Appeals (Ministerial) Regulation or contact the Appeals Secretariat.
When to appeal
When the AISH program makes a decision about your eligibility, living allowance or benefits, they will tell you and explain how to:
- give more information to support your application or show a change in your situation
- appeal the decision within a 30-day deadline
Before you file an appeal, make sure to consider whether there is more information you can give the AISH program to change their decision. There may be no need to appeal if you are going to provide more information. Be sure to:
- tell the AISH program about any new personal, financial or medical information you are waiting for
- give the AISH program the new information as soon as you have it
You may choose to appeal when:
- you are not going to get more information that could change the AISH program’s decision, and
- the appeal panel can review the decision
If you have any questions, please contact the Appeals Secretariat.